I just checked my credit card info online and noticed a $49.99 charge from "MICROSOFT ONLINE SERVI" and I have no idea what it is. I thought for a while and figured it's probably XBOX live. Can any subscribers confirm that?
I don't even use XBL anymore and only used it for the first free year. How do I cancel it? I tried changing my CC info in the dashboard but it won't accept blank values.
The contract you accepted by setting up a Live! account stated that you are responsible to close the account should you not want to auto-renew. I believe the only way to cancel is by calling Xbox Live! support.
Yeah. I recently got charged too.
Glad to see Microsoft cares enough to let us know ahead of time they will be charging another year.
I would of kept it anyways, but at least notify me BEFORE charging me.
Glad to see Microsoft cares enough to let us know ahead of time they will be charging another year.
I would of kept it anyways, but at least notify me BEFORE charging me.
They did, when you originally signed up. The terms of service specified that it would be renewed automatically at the end of the term. Now, could they have been more up-front about it? Of course. But then they wouldn't have gotten the money from people that "forgot" about it. It's easier to get forgiveness than permission.
"I seem to be having tremendous difficulty with my lifestyle." - Arthur Dent
I think that Microsoft should send out a courtesy email prior to charging your card for another year. I hadn't been on XBox Live for about 6 months and didn't know exactly when my year was going to expire. Luckily the CC that I gave them expired last year and they couldn't charge it again. They sent me an email telling me that my CC was expired and I needed to give them a new one or my account would be suspended. I guess my account is now suspended. I don't like the fact that you have to call them to cancel your account. You should be able to cancel online.
so this begs the question, what is the phone number of Live support to call and cancel. My 1 year is coming up sometime in late February and I haven't been on Live in months so needless to say I don't plan on renewing.
They sent me a email notice about a month before my subscription ran out, since my credit card was going to expire before the renewal. I updated my credit card info the day before my Xbox Live would run out, and it didn't show up on my credit card bill for at least a month.
I don't like the fact that you have to call them to cancel your account. You should be able to cancel online.