SVS PB1-ISD Received Yesterday, Dead Today...

John Doh · 01-03-2004, 03:14 PM

I want to break something, REALLY BAD! I have been looking forward to getting this sub for a long time and finally shelled the $700 to do so. I ran all my connections this morning and do a thorough calibration through the Avia setup DVD and the SPL meter. I throw in a couple of the demos they recommended and WOW...what a sound. At this point I am totally stoked and can't wait to show it off. A few hours later I pop in "Chicago" (cuz my kids wanted me too) and halfway through one of the jongles, the bass stops. I go to check it out and the power light is off. So I naturally check the connections...all good. I then check my fusebox, all good. I then unplug the sub and use an outlet tester.. ALL GOOD. The damn sub has went tits up!! I haven't got a whole 2 hours on the thing!! I was planning on having some frinds over this weekend to show of my new sound system but am now screwed.

It appears the amp is gone for whatever reason. Has anyone had these issues? I guess I'll have to wait until Monday morning to make the long distance phone call for tech support. Am I going to get stuck with shipping too on this?? For pete's sake I just received it yesterday so I sure hope not!!

Neal_C · 01-03-2004, 03:25 PM

You don't have to wait to call them...just email Tom or Ron, they are constantly checking their email. I bet you get a reply before the end of the day and probably within a couple hours, if not within the hour.

Neal

WayneO · 01-03-2004, 03:42 PM

And then they'll probably send you a new amp within a day at their cost..........

Edward J M · 01-03-2004, 03:50 PM

Definitely email SVS tech support. Tom will get you running again in no time flat.

But in the meantime, check the fuse on the amp. It's probably around 4 amps and it might have blown. If it is blown, replace with exact same size/speed rating.

UPS could have dropped it off the loading dock too - even with the excellent packaging damage can and does occur. I do know the subs are thoroughly tested before shipping.

John Doh · 01-03-2004, 04:44 PM

Update...

In my initial post, I put that in one of troubleshooting steps I "... checked my fusebox..", well I meant to say the breaker box for my house. After posting, I went to the SVS website and found the tech support e-mail and phone number and dropped the info (haven't heard back yet, but it's the weekend). I read the SVS users manual again and saw a little blurb towards the end about a FUSE, so I went hunting. I found it by the AC inlet plug. I pulled it out and sure enough it was popped. I saw where it was a 3.15Amp 250Volt rating and ran down to Radio Shack and picked up some (8 for good measure). Well I eagerly inserted a new one in the amp and plugged her up. Flipped the switch and pop-a-roo...another fuse blown. I tried a different outlet in my HT room, same result. I even took the sub into another room on the other side of the house, same thing. BTW all of these rooms tested have electronics hooked up on the same circuits and all work fine. So the amp must be toast.

Wayne-O mentioned that they will probably send a new amp. Is this something that I can install without breach of warranty? Hopefully they will pick up the tab on return shipping of the defective part as well.

Sure hope it all works out. I guess I'll have to wait a little longer to show of my git-up. I'll keep you posted...

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jeff peterson · 01-03-2004, 04:49 PM

Here's my prediction. However this plays out will exceed your expectations

Edward J M · 01-03-2004, 05:02 PM

Quote:

However this plays out will exceed your expectations

Agreed.

It does sound like a bad amp since it is blowing fuses on different outlets. I'm sure SVS will send you a new one pronto and it takes about five minutes to swap it out and it won't affect your warranty. Just be sure to get the polarity right on the driver leads (+to+ -to-).

I'm also sure they will arrange for return shipping of the defective amp at no charge. The Indigo units are extremely reliable (I think Ron said something like 1 in 10,000 fail) so when one does go bad, SVS and Indigo definitely want to find out why.

MikeLi · 01-03-2004, 07:09 PM

Almost sounds like a short or a stray wire somewhere in the power cord....

Tom Vodhanel · 01-03-2004, 07:29 PM

Hi John,

I apologize for this initial hiccup with your SVS experience. I just caught up to this afternoon's emails and if you haven't got to yours yet...I think the easiest solution is just to send you a whole new subwoofer on Monday. We do test every subwoofer before we box them, but we don't have any control over how hard UPS may drop the 87 pound shipping box on the way to the customers. That is one drawback to direct sales only...every piece of electronic equipment we sell...ends up in the hands of a shipping company that may not show our product the care we hope..

Anyway, I can understand your frustration...and we'll do whatever we can to get a new subwoofer in your home asap!

Tom V.
SVS

Dan Halchak · 01-04-2004, 12:53 AM

this is why more people should buy from SVS. Customer Service is the Best.

out of

...well that and their subs are definitely top notch.