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09-29-2004, 04:45 PM
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#1 of 19 
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Join Date: Jan 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 704
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Munsters DVD Anguish!
Let me tell you a little story... the week The Munsters DVD was released I went out to Target and bought the DVD. I came home, watched it all, found out that the last episode skips quite a bit, and decided to take it back so I could exchange it for a new one.
By the time I took it back for an exchange Target was out of stock. They said that the shipment of The Musnters Complete First Season was the only one they intended to buy. So, now, I have a defective DVD and nowhere to return it.
This really disappointments me. I just want to know if this is common. Are there companies out there who, using my situation, order one stock and when it's sold out do not order any more. This could be detrimental to sales statistics.
Just a thought.
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09-29-2004, 05:10 PM
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#2 of 19
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Member
Join Date: Nov 2003
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 4,638
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Jeez, I would think they'd at least give you a cash refund or store credit under these circumstances...
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09-29-2004, 06:14 PM
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#3 of 19
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Member
Join Date: May 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 364
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Chris:L,
Get in contact with Universal Home Video's consumer line and get the faulty disc replaced. I've done this with various studios when I get one bad disc in a box set.
Hopefully, one of these two numbers is still correct:
1-888-703-0010 or 1-818-777-4315
universalstudios&dreamworks@leemarketing.com
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09-29-2004, 08:06 PM
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#4 of 19
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Join Date: Jan 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 704
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Thanks guys!
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09-29-2004, 10:53 PM
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#5 of 19
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Member
Join Date: Sep 2004
Local Time: 08:17 PM
Local Date: 12-02-2008
Posts: 81
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Gheez that's kind of crappy, seems like they would want to order at least one more shipment if it sold out. I think the store manager could use a few lessons on keeping hot sellers..lol..no wonder some of these sets don't get good sales figures. no product. I know my Best Buy for example never got a second order of MTM show after it sold out, kind of hard to gradually increase sales if it's not available, kills impulse sales as well. Before you say it ..Yes I know there are other stores..but Best Buy is the cheapest around here and the biggest stock. Media Play is insanely expensive for DVD's, and not everyone likes to order online.
I think just as studios are still learning how to handle the TV DVD market so are stores.
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09-29-2004, 11:02 PM
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#6 of 19
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Member
Location: Mount Vernon, NY
Join Date: May 2001
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 1,316
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Chris:L,
Here is the contact info for a person I dealt with when exchanging my Abbott & Costello disc:
RENE WOLFENSBERGER
Universal Studios Home Video
10 Universal City Plaza Suite 700
Universal City CA 91608
You will need the following for exchange.
1. Reason for exchange
2. Your UPS shipping address (U.S. and U.S. Territories)
3. Daytime phone number
4. A copy of your purchase receipt
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09-29-2004, 11:32 PM
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#7 of 19
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Join Date: Jan 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 704
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thanks guys. And I agree with ScottCor.
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09-30-2004, 02:06 AM
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#8 of 19
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Member
Join Date: May 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 364
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Hope that helps Chris.
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09-30-2004, 10:06 PM
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#9 of 19
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Join Date: Apr 2003
Local Time: 02:17 PM
Local Date: 12-02-2008
Posts: 9,121
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Chris, good luck with the exchange, wow that would have to suck.
I'm not sure though that this practice of not ordering more than one shipment is a large factor in poor sales of a set. I don't know if this is a common practice among stores or not, and besides if a person really wanted the show they'd find the way to get it from a place like Amazon.com or what have you, so I really don't think there's a bunch of people that went to the store 3 months after MTM season 1 came out only to find that the store had sold out and wasn't going to order more. Besides, I've heard of people who even now can find copies of it on the shelves at local retailers.
Although, I do agree that the practice does seem a little odd if something is flying off the shelves, it makes sense to order more. If they were say to only sell like 1 copy every couple of weeks, that's a different story but that's probably not what happened at Chris' target location.
Again though, good luck on getting your disc exchanged.
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10-02-2004, 02:14 AM
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#11 of 19
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Member
Join Date: May 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 364
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Quote:
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By the time I took it back for an exchange Target was out of stock. They said that the shipment of The Musnters Complete First Season was the only one they intended to buy.
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The Target here has the same policy. They will not reorder a box set after their initial shipment unless the copies are "flying off the shelves". I've always noticed that their stock is the very best sellers(Friends, Buffy, Indy, The Godfather), that week's new releases, and the stragglers that don't move. I went in after Columbo-Season 1. They were sold out. It took them less than three weeks to sell all copies. I was told that wasn't fast enough and there would be no more. They want to keep the box set inventory low since the physical size and higher price can cause a pile-up that they don't want. Our local store limits box sets to two small four-sided racks. Whether this is a local policy or nationwide, I don't know. |
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10-02-2004, 09:19 AM
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#12 of 19
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Join Date: Jan 2004
Local Time: 03:17 PM
Local Date: 12-02-2008
Posts: 704
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Quote:
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Our local store limits box sets to two small four-sided racks.
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That's pretty much correct overe here. |
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10-05-2004, 04:50 PM
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#13 of 19
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Member
Join Date: Jul 2004
Local Time: 08:17 PM
Local Date: 12-02-2008
Posts: 440
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I haunted Target a month ago looking for X Files Season 6.
Because I'm an idiot. I finally caved to deepdiscountdvd.
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