Hello! Here's my situation.
When Reno 911!: The Complete Second Season came out, Best Buy was offering a free exclusive bonus disc in the package. It had extra deleted/alternate scenes and such.
A relative bought the set for me (at Best Buy, of course) and gave it as a birthday gift when she visited me (she lives out of town). I love the show, and I immediately started watching the first disc. After a few episodes, I decided to look in the box for my bonus disc to see what it had. Alas, there was no bonus disc in the box, even though the packaging said it did.
The problems continue: My aunt no longer has the receipt, and bought the set with cash (no way to trace the transaction) and even if she did, it was over the month limit for returns when I got the set from her. She & I called both my local Best Buy and the Best Buy where she purchased the set. One of the stores said that without a receipt they couldn't do anything (and weren't sure whether I qualified for an exchange anyway), and the other just claimed that the bonus discs were only in the marked packages. Both of them told me to contact Best Buy by phone or e-mail. Their phone lines were always a mess, so I finally got in touch with them by e-mail. After a few back and forth messages, they told me to "contact the manufacturer." They wouldn't reply to any more e-mails after that.
So, I went to the Paramount Home Video site and I can't find any contact information.
Can anyone help me with a mailing address and e-mail for the proper "manufacturer" of the set? I'm guessing I would have to contact Paramount (I think they put out the set). According to Best Buy, they should be able to send me the bonus disc.
I hope this works out. I'm happy to have the set, but I am such a hardcore fan that even just a few more extras is so important to me. Thank you so much.
