Has any Canadians received their replacement discs from Warners Superman Set ??

widescreenforever · 01-09-2007, 12:43 PM

Has any Canadians received their mailers yet from Warners ?--for the disc blunder because after waiting 5 weeks I got back to the 1 800 number ( third time), and this time was told that Warner Bros Canada was not doing the same phone in as the US is. What !!!!

I then given a 1-877-832-9959 number and that number then gave me an email address ( warner@unigistix.com) as well as a fax number to be used by Canadian replacement orders .

it is the only number so if its busy you have to redial again and again and again,, no wait times as the 1 800 has numerous lines..

Now I am reading on amazon.ca that even if you register on that email address, a week can go by with no follow thru from that
warner@unigistix.com email address.

Looks like I'm going to have to go thru Warners home video head office here in Vancouver.
Sheeshh..... what an ordeal ..

widescreenforever · 01-09-2007, 05:26 PM

-----------( okay got the scoop today from Warner Home Video Sales dept.: ) ---------

For Superman customers living in Canada, you need to follow the instructions at 1-877-832-9959.

This problem was not anticipated and it has taken a while to get all the correct components
together for a proper exchange.

warner@unigistix.com now has the pre-paid mailers and corrected product in their possession and are
ready to start moving on the exchanges.

They hope to have all the requests for pre-paid envelopes sent out by the end of this week (Jan. 12, 2007)
The exchange program will go on for a while as not all customers who bought product were immediately
aware of the problem.

We are sorry for the delay in this and any other problems you may have encountered.

Customer Service
Warner Bros. Entertainment Canada Inc.

JoePassmore · 01-09-2007, 06:28 PM

Hey, thanks for the info! I'll update the sticky thread with this info.

Thanks again.

Johnny Jr. · 01-10-2007, 05:35 AM

I already have a confirmation number with Warner in the states. I just emailed the address you posted and sent in my name with my shipping information. Should I call as well? I am getting a bit tired of calling and re-setting up my info everytime.

JoePassmore · 01-10-2007, 09:40 AM

Quote:

Originally Posted by Johnny Jr.

I already have a confirmation number with Warner in the states. I just emailed the address you posted and sent in my name with my shipping information. Should I call as well? I am getting a bit tired of calling and re-setting up my info everytime.

I would. Though I'm not certain, I wouldn't be surprised if Warner in the U.S. instructed whoever's handling the replacement to disregard Canadian requests since we now have our own process to go through. I called and gave my info back on December 20th to the U.S. number and still haven't received even my mailer yet, so I think it's a good bet I won't be.

If you call the number above all they tell you is to email the address above or fax in your info, so you won't have to wait on hold for an operator or anything. In fact, now you don't have to call at all...just email your info to the address.

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Fabien Renelli · 01-10-2007, 10:52 AM

Great news !

widescreenforever · 01-10-2007, 02:48 PM

Quote:

Originally Posted by Johnny Jr.

I already have a confirmation number with Warner in the states. I just emailed the address you posted and sent in my name with my shipping information. Should I call as well? I am getting a bit tired of calling and re-setting up my info everytime.

Well that's just it,, I got my confirmation number back on December 3rd 06,, and like I said in my post ; after 5 weeks of waiting I was told that the USA was not honoriong Canadian confirmations and you now have to 're-register' or 'email your request' in to the address I've given.

Johnny Jr. · 01-10-2007, 04:46 PM

Well even if this process has been incredibly sloppy this side of the border, hopefully this is the final step to finally getting replacements.

Russell G · 01-11-2007, 02:35 PM

thanks for this!!1

I've been wondering about when I would be getting the envelopes from the yanks!!

I emailed, and also asked about the "Tom & Jerry" sets. I'm yet to get the replacement envelopes for those either.