DVDSoon.com warning

Tino D'Voe · 07-05-2005, 01:03 AM

I'd like to make this post since I've ordered some dvd's after reading about a "hot" deal on a webforum.

They had the lord of the rings box sets advertised for several days for a fraction of the regular price. I placed an order and after charging for 3 dvd's and making me wait a month and a half, the company decided to not honor their word and instead cancel my order and issue a credit on their website.

Here are copies of their emails I recieved, the last one stating that the DVD's were "defective"

I just wanted to give a heads up that their this company is a scam before anyone else falls victim to their malpractice.

One month after my order:
-------------------------------------------------------------------------

Dear Sir.

Our apologies for the delay in receiving your order. Unfortunately we
have not yet received the product from the manufacturer. As this item
should have arrived by now I will place an inquiry with the movies
department regarding this product. They will do everything in their
power to have this item delivered. If there are any problems I will
contact you once again. If you need anything else please do contact me
once again.

------------------------------
Eric Saindon
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com

------------------------------------------------------------------------

Today, 6 weeks after the order:

Dear Sir.

My apologies for the matter, but unfortunately we will not be shipping
the items for that order.

Since the batch recieved were damaged and could not be sent.

We have placed though in your account the credits for that order plus a
certain amount of non refundable credits that are for the inconvenience.

--------------------------------------------------------------------------

I paid almost $134, now I have some sort of $80 BS credit on their website. I've been scammed, just passing the info.

Michael Reuben · 07-05-2005, 06:59 AM

Quote:

We have placed though in your account the credits for that order plus a certain amount of non refundable credits that are for the inconvenience.

Quote:

I paid almost $134, now I have some sort of $80 BS credit on their website.

It sounds like they refunded the entire amount of your purchase to your credit card and gave you a store credit. Is that what they did? If so, how have you lost anything?

M.

Andrew Chong · 07-05-2005, 10:25 AM

As I recall, you can also convert those credits back to your credit card.

Michael.M.C · 07-07-2005, 03:29 PM

Sounds like a lawyer but it looks like DVDSoon more than made it right.

No fraud that I can see.

The title of this thread really should be changed.

TonyD · 07-07-2005, 10:02 PM

so tino, is it still a fraud.

**HTF Ads**

Tino D'Voe · 07-08-2005, 09:26 AM

You can check here the same post I made regarding this. There seems to be MANY others with similar experiences, even though the thread's turned into a bit of a pissing match. I won't go into detail, i'm late for work. These guys are definately running some sort of scam job. I'm just trying to share some info.

http://www.redflagdeals.com/forums/s...d.php?t=175936

Michael Reuben · 07-08-2005, 09:35 AM

You haven't answered the questions asked above, either here or in the linked thread. Since it is not apparent from the facts as you've provided them that any fraud was committed, I am changing the thread title.

M.

TonyD · 07-08-2005, 02:40 PM

tino, doesnt every canadian etailer charge at time of purchase?
i thought they all did.

anyway why didnt you just call them. it took me 3 seconds to find their contact info right on dvdsoon.com.

Mark_TS · 07-09-2005, 03:18 AM

With DVDSoon, you must PROACTIVELY ask for a CC refund-(and this fact isnt very obvious at all-at least when I had to) they will not do it automatically-and they wait 3 weeks to refund your money.

And that, after waiting a month for an item to come in (RED DWARF)

Since they charge you the minute you order something-you are, in effect, FLOATING THEM A LOAN-and in appreciation for this loan-they make you wait, and wait, and wait, with no interest-and in fact-if you finally cancel-they can make a killing on the Dollars dropping value-(and the interest THEY make when your $$$ is in their bank acct) So, if you bought an item for
$50 USD, waited a month and finally got sick of the wait and cancelled-you may well wait for 3 more weeks and get something like $47 USD refunded.
Do the math-5,000 disgruntled foreign orders getting cancelled in anger per year-

I will not deal with them again.