A question about a delayed order

Tony Zannikos · 08-10-2006, 07:42 AM

I have a dvd that ive been waiting for that should have arrived by now by play.com.So i sent them an e mail and they respond with this,we have given your query ticket number, and then it says the number , and it ends with please note this number in any future correspondence in this matter. So what does this mean ?

**HTF Ads**

David Williams · 08-10-2006, 12:30 PM

I've never dealt with Play.com, but most email complaint depts operate the same. The email sounds like the usual "We have received your email, assigned you a complaint number and someone will contact you very shortly" email that lets you know that they did receive your email. A receipt of sorts. So I would expect you would get an email from a CSA within 24-48 hours.

Tony Zannikos · 08-10-2006, 12:34 PM

Well, i hope theyll reply in the next 2 days.

Tony Zannikos · 08-11-2006, 10:13 AM

Well theyve finally answered back, they say if i dont recieve it by late wednesday to contact them, and theyll send another.



Skin Chooser:	Contact Us - Advertising Information - Home Theater Forum - Archive - Top