Kain_C

On April 23, I ordered From the Earth to the Moon from North American DVD. I got an receipt email the same day stating that my shipping costs would be calculated upon confirmation of my billing and shipping address.

On April 26, I emailed them because I had not recieved any other emails or anything. I asked them if I should receive an email confirming my shipping address or anything else. They did write back that day stating that my shipping would be $6, although the chart they referred me to stated $2 and the quote on DVD Price search stated $4.95 (not too big a deal, I guess). And they said they would be shipping it out that day.

Here it is April 28th and I haven't even recieved a tracking number or confirmation that my order shipped, although my order had supposedly shipped on the 26th. So I sent them another email asking about it.

I do alot of online buying and just about everytime, the place I buy from is very quick and thorough on updating you about your order through emails. It seems this place isn't so and I am just a little worried. Just want to see if anyone else has used these people.

RISUG

Kain_C,

I can certainly understand your concern (don't get me started on the twilightzoneclassicscom), I experienced a slight delay with North American because my merchandise was on back order, which I didn't find out until I called them. Other than that they were timely and responsive, I've no doubt you'll be taken care of soon enough, but again I know exactly what you mean and how you feel.

Kain_C

Thanks for your experiences. Didn't that make you a little upset that you had to call them to find out that about your order being on backorder? Think I'll send them another email when this is all done and recommend that they keep their customers more up to date in regard to email notices.

Kyle McKnight

Retail & Wholesale Vendors Feedback


The only time I ordered from them was when the first season of The Outer Limits came out, they had an extremely low price. It was back-ordered for two weeks, then shipped. I wasn't informed of it, but I also don't remember when I was billed.

Kyle McKnight

RISUG

Originally posted by Kain C


Yes, and very worried since it was my first time doing business with them.

Kain_C

I imagine so! So what was your experience with twilightzoneclassics.com that you mentioned earlier?

Jay Pennington

I've dealt with them a few times (not recently, though), and my only beef with them was that they'd charge my credit card immediately, even if it was a pre-order.

-Jay

Jack Briggs

Guys, there's an entire area devoted to queries about retailers.

Craig_Ehr

I have ordered from NA DVD twice. The first time my item came a bit beat up and mangled (and it was a snapper too), but the price was cheap so I gave them the benefit of the doubt and ordered another time. I never received the second item, a TV season box set as I recall, and I had to dispute the charge with my cc company after NA DVD would not return my email inquiries. To top that off, three months after the charge back they went and charged my credit card again, which was completely unauthorized, illegal, and unscrupulous. I would avoid them like the plague if I were you.

RISUG

Originally posted by Kain_C


I ordered the five Twilight Zone box set collection in February 2003, they sent me the Twilight Zone Gold collection in "error" (the Gold collection is not on their website), the Gold collection has the series in chronological order and is more expensive, I was given the