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02-24-2004, 09:28 PM
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#1 of 22 
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Steven Simon
Administrator
Join Date: Sep 1998
Local Time: 08:15 AM
Local Date: 10-11-2008
Posts: 5,822
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My question is to other forum members. I have been a member of Netflix for 5 weeks now and they or the post office on the return have already lost 2 of my dvd's. Is this a common practice?? They couldn't be in business long for 20 bucks a month if they loose 2 in 5 weeks....
I have yet to loose one on an incoming batch, only the outgoing. It was two separate weeks where I sent out three dvd's and they only received 2 of the 3...
This happening to anyone else???
Thanks in advance fellas....
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02-24-2004, 09:43 PM
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#2 of 22
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Member
Join Date: Jan 2003
Local Time: 07:15 AM
Local Date: 10-11-2008
Posts: 21
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I never had any problems and where with them for about a year. I recently canceled just because I have been busy and have not had time to watch as many DVD's.
When I first started I used to take my DVD's and drop them in a mail box or post office to send back. Then I just started leaving them with my regular outgoing mail from my house. Do you leave them at your house for the postman to pick up? If so maybe someone is stealing your mail.
Jeremy G.
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02-24-2004, 09:48 PM
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#3 of 22
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Steven Simon
Administrator
Join Date: Sep 1998
Local Time: 08:15 AM
Local Date: 10-11-2008
Posts: 5,822
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The times where they were lost:
One time was a Blue Mail Box, and another was with my old trusty mail man.... I put them into his hands... Heck both times 2 of the 3 got back so 1 was snipped somewhere along the way......
Yes, They were secure... Not stolen on my account... I saw them personally into the Postal Services hands.... Somethings is wrong. I am sure of it!!!!
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02-24-2004, 11:06 PM
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#4 of 22
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Member
Join Date: Jun 2001
Local Time: 06:15 AM
Local Date: 10-11-2008
Posts: 1,668
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I'm interested in Netflix but wary of one issue - what is done to you/for you in the event of a lost dvd, either to or from Netflix?
my girls rock Balenciaga & smoke mad marijuana - M.O.B.
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02-24-2004, 11:35 PM
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#5 of 22
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Member
Join Date: Oct 2001
Local Time: 04:15 AM
Local Date: 10-11-2008
Posts: 1,006
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>>I'm interested in Netflix but wary of one issue - what is done to you/for you in the event of a lost dvd, either to or from Netflix? <<
I mentioned this in another Netflix thread not that long ago:
I just moved a few months ago, had my mail forwarded, but neglected to update my Netflix address, after 1 week (usually no more than 2 days), I reported all 3 DVDs sent as lost, they sent all 3 replacements right away, no questions asked. The 3 "lost" DVD (evidentally stuck in mail forward hell) showed up a few days later, I just returned all of them.
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02-25-2004, 12:21 AM
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#6 of 22
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Member
Join Date: Jun 2000
Local Time: 12:15 PM
Local Date: 10-11-2008
Posts: 530
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I personally have not used Netflix but a very close friend uses them all the time. According to her, they are extremely nonchalant when a disc winds up missing. Never any questions asked and they always fire another copy right out to her.
Surely they have a "flag system" for "repeat offenders" but still, that can't help the profit margin much.
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02-25-2004, 10:04 AM
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#8 of 22
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Member
Join Date: Jun 2003
Local Time: 08:15 AM
Local Date: 10-11-2008
Posts: 428
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No; I've never had any problems in the past year since I signed up. The local Netflix facility is only about 35 miles away (Hyattsville to Gaithersburg, MD). And, the turnaround time is quick! Apparently, as soon as the USPS scans in the return disc, Netflix is notified & sends out the next one in my queue. They don't even wait to receive the disc back!
Doug
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02-25-2004, 10:21 AM
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#9 of 22
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Member
Join Date: Jan 2004
Local Time: 07:15 AM
Local Date: 10-11-2008
Posts: 3
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I have been a member of Netflix for years. I have had a few times where disks never arrived. In fact, one movie was sent, never came, I reported it, they sent another copy of same title, and IT never came again!!! So I was really worried they would pop me on that, but they didn't. Anyway, just this week I notice a movie has not arrived, and I have reported it missing, and they have sent out a new one. I would guess I have reported 3 or 4 disks lost in 3 or 4 years. I love Netflix. It's perfect for us. And the service just gets better.
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02-25-2004, 10:36 AM
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#10 of 22
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Member
Join Date: Nov 2003
Local Time: 08:15 AM
Local Date: 10-11-2008
Posts: 156
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I have been a member for 2 1/2 years now and I have only had two discs that never arrived, one way or the other. Both of these happened within a two week span and I am convinced that someone at the local post office stole them.
I have had a two or three that were delayed in the mail a couple weeks, but they arrived. Each time I reported to Netflix that the movie had never arrived and they shipped a new one promptly (since at the time, I didn't know whether the original would ever arrive). In general, all discs that I send back to them are received pretty quickly and the turnaround on sending out the next movie available in my queue has usually been very good.
They do not have an explicit policy on how many discs you are allowed to lose or anything. They only say that your account may be subject to review if an unusual amount are reported lost or missing. And, it seems that after one year all discs that you have reported lost are forgotten because both discs that I mentioned at the beginning of this message have since been removed from my lost status history.
Overall, I am very pleased with Netflix' service and I haven't ever thought about leaving. | |
