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12-07-2004, 06:26 PM
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#31 of 50 
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Member
Location: Five-Oh!
Join Date: May 2004
Local Time: 02:44 PM
Local Date: 11-18-2008
Posts: 903
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My account is still active by the way...
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I've also been trying for so long to get an account deleted and they've told me over five times that the account has been deleted but it's still there. They also mention something about being removed from the mailing list, which I am not on. I will keep bugging them until I can no longer log in.
Well, now it's not there but the e-mail address I used for that account is somehow still on their system because my new account can't be changed to that address! Weird.
Also, my Order Status is disorganized and inaccurate. It's as if someone has to manually organize things and can't keep up with everything. A "paper and pencil" organization system??? |
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12-07-2004, 09:44 PM
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#32 of 50
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Member
Join Date: Apr 2003
Local Time: 12:44 AM
Local Date: 11-19-2008
Posts: 10
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I just wanted to add that I had several pre-orders with DeepDiscountDVD that were shipped as nine packages from October 6, 2004 to November 19, 2004. To date only 2 have arrived so where are the other 7. I have been updating the same email for several weeks & still haven't got a real answer.
The obvious question is have they gone bust? I ask this as the same sort of pattern emerged with DVD Express before they collapsed. Fortunately I never lost anything with DVD Express but I'm out $260 with DDD, not counting postage paid.
If anyone knows what's going on I'd love to hear
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12-13-2004, 08:47 AM
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#33 of 50
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Member
Join Date: Dec 2004
Local Time: 12:44 AM
Local Date: 11-19-2008
Posts: 170
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I ordered a bundle of Space: 1999 DVDs from DDD. Not only did I end up waiting nearly a month for them, but at least one DVD in each of the 2-DVD boxes had a radial scratch (incipient crack?) of some kind near the hub. I ordered the same discs from Amazon and did not find such scratches. Could be that A&E sends to DDD any product that doesn't pass inspection.
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12-16-2004, 12:05 AM
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#34 of 50
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Member
Join Date: Mar 2000
Local Time: 08:44 PM
Local Date: 11-18-2008
Posts: 1,580
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Could be that A&E sends to DDD any product that doesn't pass inspection.
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I'm quite certain no DVD producers such as A&E deliberately send defective discs to any vendor. I've bought the complete sets of A&E's "The Prisoner" and "Monty Python's Flying Circus" from DDD, and there were no problem with any of the discs. |
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12-16-2004, 05:46 AM
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#35 of 50
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Member
Join Date: Jan 2002
Local Time: 07:44 PM
Local Date: 11-18-2008
Posts: 1,863
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I'm out $260 with DDD, not counting postage paid.
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Call them. This is the best route and people generally have great success with their phone support.
Chris
Proud new member of the Tivolution - TV my way
Webmaster - www.huntingcreek.net
Goozex - trade video games for PS, PS2, PS3, XBox, XBox 360, PC, Mac, WII, PSP, DS, Dreamcast, Gamecube and Gameboy Advance
Hypertrophy-Specific Training - Start Growing Again(tm)
http://www.hypertrophy-specific.com
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02-02-2005, 08:24 PM
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#36 of 50
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Member
Join Date: Nov 2003
Local Time: 12:44 AM
Local Date: 11-19-2008
Posts: 23
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This vendor is all good.
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02-03-2005, 04:22 AM
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#37 of 50
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Member
Location: Five-Oh!
Join Date: May 2004
Local Time: 02:44 PM
Local Date: 11-18-2008
Posts: 903
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Since last week, all e-mails I sent to them aren't getting me the usual automatic e-mail confirmation. Has anyone e-mailed them without getting these auto confirmations and gotten a reply?
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02-17-2005, 10:12 PM
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#38 of 50
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Member
Join Date: Apr 2003
Local Time: 12:44 AM
Local Date: 11-19-2008
Posts: 10
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Pleased to report that DDD finally came good with a refund for all the "missing" dvds. Unfortunately they advised that that are no longer able to post to Australia.
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03-10-2005, 07:50 PM
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#39 of 50
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Member
Location: Five-Oh!
Join Date: May 2004
Local Time: 02:44 PM
Local Date: 11-18-2008
Posts: 903
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It seems as if they stopped sending the automated e-mail reply but on their site it says they will respond before the end of the next business day (which is false, since they haven't responded to my recent e-mails over a span of several months).
Speaking from strictly a consumer POV (knowing that a business isn't required to do this), I am disappointed that they did not somehow notify me that the price for a preorder I placed had gone down by $3. It was by luck and chance that I caught the price reduction on my own. So I canceled my preorder and preordered it again. Again, I know that they are in no way required to notify me of price changes but it would be great customer service if they could somehow.
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06-11-2005, 10:22 PM
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#40 of 50
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Member
Location: Five-Oh!
Join Date: May 2004
Local Time: 02:44 PM
Local Date: 11-18-2008
Posts: 903
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In your experiences, what is your average response time for a Price Match?
Years ago, they used to respond within 1-2 days of your e-mail but now it's taking much longer.
Waiting too long will mean the customer will go with the other company instead, plain and simple!
UPDATE: I guess they never answered because of the current 20% off sale!
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08-19-2005, 09:25 PM
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#41 of 50
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Member
Location: Five-Oh!
Join Date: May 2004
Local Time: 02:44 PM
Local Date: 11-18-2008
Posts: 903
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They never answered.
But that's not the point of this post. I preordered Crime Story: Season 2 for $19.19 during their TV on DVD sale. I looked again today and it's now $19.17. I wonder how they price their items. They seem like gas prices. Up and down (thankfully never only up but not down).
Ooooh, I'd better cancel my order and reorder to save two cents since I gave mine here...
(okay, bad joke)  |
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08-26-2005, 03:35 PM
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#42 of 50
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John
Member
Location: Point Pleasant, NJ
Join Date: May 2005
Local Time: 07:44 PM
Local Date: 11-18-2008
Posts: 146
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When will DDD have their next big sale? And is it 20% off?
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