[BobRoulier]

Ok so I know this seems like a bit much but after trading my warranty replacement 49txi for a Theta Casablanca (used private owner). The Theta was damaged in shipping the transformers were nearly ripped off the board among other things. So Theta rebuilt the unit and sent it to me. Lots of issues with it,shipping the unit back Theta paid for 2nd day air from mass to Ca. went through the unit again and sent it back to me overnight express. The unit still had issues, I turned on the unit and the sound level was on 0 and the sound was as loud as it go only on my left surround needless to say It scared the sh*t out of me. I unpluged it and called Theta immediately very upset. The man I have been dealing with told me to pack it up and they would pick it up and this time the unit was going to be decomisioned, he said they should have done that after it was damaged. So they are replacing that unit with a factory reference piece CB1 and for my inconvenience they offered to upgrade me to a Casablanca 3 for a price so low that I cant mention how much I have had two companies so far with amazing customer service and I have been fortunate enough to be on the receiving end of some great luck

I never imagined that I would ever own a Casablanca 1 never mind a Casablanca 3 and for roughly the retail price of my old 49tx

Theta is burning in my unit this weekend and going through final nspection and they are overnighting the unit to me Monday

Bob

[Wayne Ernst]

Bob,

You sure have great luck on how you make out with your receiver upgrades. However, I'll have to point out that you have extremely bad luck when it comes to shipping.

Enjoy your new Theta !!

[BobRoulier]

Wayne, funny you said that about the shipping someone else said to me I must have a insider at ups


Bob

[Scott Oliver]

Casablanca 3, you lucky dog!

Maybe I should throw my Casa Nova around the house a bit, I think it might still be under warranty.

Kidding Theta, just kidding! No really!

[alan halvorson]

You know - for years I wanted a Casablanca - I just love that heavy, solid look and feel - but it had always been just out my financial reach. I see used ones on Audiogon and sometimes elsewhere that are within my financial reach. Maybe I ought to consider one. Hmmm ....

[BobRoulier]

Quote:

Maybe I should throw my Casa Nova around the house a bit, I think it might still be under warranty.

Thats too funny hey theta should be coming out with an upgrade for the Nova soon


Bob

[Yogi]

Damn, you lucky dog! I wish I could get that for my HT.

Best of luck.

[Chu Gai]

Truly a wonderful experience with Theta. I'll bet you were wondering there for a long while!

[BobRoulier]

Theta is a very classy company, you figure I purchased a used Casablanca from a private owner for 3k which fortunately had a warranty. My point is I didn't spend $23000.00 on a fully configured pre pro but I was still treated like I did. They always answer the phone I always talk to the head tech John I dont even have to tell him whos calling he knows my voice that gives you an idea how often we converse and they have been absolutely determined to give me what I expected when I purchased my Casablanca. Theta is a family owned business and from my experience I would gladly spend my money with this company in the future.

Bob

[Evan S]

Bob, what is your setup at present? I think it might finally be time for me to head up there to check it out.

By the way, I have fully moved into my new place and am running 7.1 now if you want to head on down here.

-Ev

[BobRoulier]

Hey Evan,

My current setup is;

Infocus sp7200 dlp projector
123" diagonal matte white screen (curtains across front of screen)
Berkline style 99 cinema series recliners w/cupholders
lutron grafik eye 4 zone remote lighting system
stadium seating for the back row
mx-600 rf universal remote
Theta Casablanca 1 (soon to 3)
paradigm studio 100s v2
paradigm studio cc
paradigm studio adp surrounds
svs 20-39+
sampson s700 amp
parasound 2205
motorola 5100 hi def cable box
panasonic rp 91 dvd player
monster 2600 power center


Your welcome over anytime just drop me an email

Bob

[javry]

Sounds like you struck a real good chord with Theta. I'll tell you that I have never called and asked for John and not found him ready and willing to talk to me. I hope Theta is taking good care of that guy cause if it wasn't for him, I'm not sure they would enjoy as much success as they have.
Javry