|
|
 |
03-22-2004, 08:28 PM
|
#1 of 17 
|
|
Member
Join Date: Aug 2003
Local Time: 10:26 PM
Local Date: 11-18-2008
Posts: 42
|
Steely Dan Gaucho DVD-A = No Audio
I just got the new Steely Dan Gaucho DVD-Audio. Popped it into my Pioneer DV-563A, selected the surround mix and... nothing. Disc is spinning, display is counting up from zero for each of the tracks. Went through all the connections and setup of my receiver and verified that all is set up correctly. Popped in some other DVD-A titles and they all work fine.
Does anyone else have this yet? Does it work for you?
"She's into malacas, Dino!" Gary-Weird Science
|
|
|
|
03-22-2004, 09:21 PM
|
#2 of 17
|
|
Member
Location: South Jersey
Join Date: Jan 2000
Local Time: 06:26 PM
Local Date: 11-18-2008
Posts: 2,507
|
There has been more then one complaint about your Pioneer player having problems spinning some DVD-A discs, especially some of the newer released discs. These same discs play fine in other players. It looks like Pioneer needs to issue a firmware update of some sort at this point.
|
|
|
|
|
03-23-2004, 09:51 AM
|
#3 of 17
|
|
Member
Join Date: Jul 2003
Local Time: 04:26 PM
Local Date: 11-18-2008
Posts: 11
|
Bob, what to do is to call the Pioneer Support line at 1-800-421-1404 and follow the touchtone instructions and you will talk to a customer service representative. Report the problem, the engineering department will get a copy of the software and they will determine if it is a DVD-A problem or a firmware problem. Canadians who have the same player call 1-877-283-5901 and the same instructions apply.
Bradley W Olson
|
|
|
|
|
03-23-2004, 10:43 AM
|
#4 of 17
|
|
Member
Join Date: Mar 2000
Local Time: 05:26 PM
Local Date: 11-18-2008
Posts: 2,905
|
Most of the complaints have centered around WB and v1.1 Spec authoring on titles.
Gaucho is on Universal, but I haven't yet gotten a copy as my local "mass market" emporium didn't have it displayed last night.
Cheers,
Surround Music Enthusiast / Curmudgeon in Training
Opinions are my own, not representative of the publication I write for.
|
|
|
|
|
03-23-2004, 11:51 AM
|
#5 of 17
|
|
Member
Location: Bronx,NY
Join Date: Dec 2001
Local Time: 05:26 PM
Local Date: 11-18-2008
Posts: 379
|
Thanks for the number Brad....I just got off the phone with Pioneer and reported the problem. The tech told me that they were aware of the Warner problem but Gaucho is a new one. He told me that it will be a month (mid April)before they decide what to do. I suggest us owners of the 563a call Warners and Universial and complain. For me this is a nightmare...Gaucho is in my top ten list and I bought the SACD but it is cracked/unplayable.
|
|
|
|
|
03-23-2004, 12:21 PM
|
#6 of 17
|
|
Member
Location: South Jersey
Join Date: Jan 2000
Local Time: 06:26 PM
Local Date: 11-18-2008
Posts: 2,507
|
Quote:
|
I suggest us owners of the 563a call Warners and Universial and complain.
|
The only problem with that approach is that the Warner and Universal discs in question play perfectly fine on almost every other DVD-A player. This leads me to believe that it is a problem on Pioneer's end. Pioneer needs to step up to the plate and either offer revised firmware or refunds.
J
|
|
|
|
|
03-23-2004, 01:14 PM
|
#7 of 17
|
|
Member
Join Date: Mar 2000
Local Time: 05:26 PM
Local Date: 11-18-2008
Posts: 2,905
|
Justin,
Realistically speaking, it is unlikely Pioneer will offer refunds.
I agree that firmware upgrades should be provided to address the issue, but I'm not exactly in charge at Pioneer 
Cheers,
Surround Music Enthusiast / Curmudgeon in Training
Opinions are my own, not representative of the publication I write for.
|
|
|
|
|
03-23-2004, 01:16 PM
|
#8 of 17
|
|
Member
Join Date: Aug 2003
Local Time: 10:26 PM
Local Date: 11-18-2008
Posts: 42
|
Thanks Brad!
Called Pioneer and told them what was up. The rep also told me that it would take a month to figure out the problem. When I get home from work tonight I will hook up my Panasonic RP82 and see if it plays on that. I'll post the reults later.
"She's into malacas, Dino!" Gary-Weird Science
|
|
|
|
|
03-23-2004, 02:49 PM
|
#9 of 17
|
|
Member
Location: South Jersey
Join Date: Jan 2000
Local Time: 06:26 PM
Local Date: 11-18-2008
Posts: 2,507
|
Quote:
|
Realistically speaking, it is unlikely Pioneer will offer refunds.
|
You are probably right John. When dealing with Pioneer Elite items, Pioneer usually provides exceptional service, many times offering full refunds/returns. When dealing with non-elite electronics, many time the buyer is screwed.
J
|
|
|
|
|
03-23-2004, 05:24 PM
|
#10 of 17
|
|
Member
Join Date: Jul 2003
Local Time: 04:26 PM
Local Date: 11-18-2008
Posts: 11
|
You'd think that Pioneer would treat its customer service equally no matter if one has an Elite product or a midline product.
Bradley W Olson
|
|
|
|
|
03-23-2004, 06:01 PM
|
#11 of 17
|
|
Member
Join Date: Aug 2003
Local Time: 10:26 PM
Local Date: 11-18-2008
Posts: 42
|
My Panasonic RP82 plays Gaucho. So it's the Pioneer DV-563A has the problem. Called customer service again and told them. They took all my info and will call me back when their engineers test it.
"She's into malacas, Dino!" Gary-Weird Science
|
|
|
|
|
03-23-2004, 07:10 PM
|
#12 of 17
|
|
Member
Join Date: Apr 2001
Local Time: 04:26 PM
Local Date: 11-18-2008
Posts: 447
|
I hope you guys have better luck with Pioneer than I did. I had problems with a Pioneer CD Recorder about a year ago and Pioneer was nothing but a pain in the ass to deal with. Absolutely no concept of customer support at all.
For this reason I will never buy a Pioneer product again. Won't even consider it. And it's too bad because I'm not yet DVD-A capable and the 563A is a player I would have considered. I also need a new head unit for my truck stereo.
Regards
KrisM
|
|
|
| |
