Crimson Tide (and other Disney) BR Rebate - Anyone have problems? - Page 2

Dave Moritz · 04-14-2008, 04:42 PM

I did not receive my rebate, instead I got a letter that says thank you for participating in the live action $10 upgrade. Your request did not include the correct proof of puchases required for this promotion. I would love to know what other frakkin proof of purchase there is on each movie? I am kinda pissed that I cut up the artwork to get the proof of purchase tag.

Anyone know what the heck they are talking about? I was under the impression that all I needed was the proof of purchase located on the back side of the case for the DVD and Blu-ray. I can see why alot of people do not even bother with rebates anymore.

**HTF Ads**

Paul.S · 04-14-2008, 09:06 PM

Although I admit it can feel good to do so, Dave, rather than kvetch here I think your better bet is to call Customer Relations and offer to fax to a supervisor a copy of what you mailed in.

Man-Fai Wong · 04-16-2008, 05:00 AM

Dave,

Did you include a copy of your receipt (and what kind of receipt did you use)?

Others,

Good to hear that the rebate is good for separately for each individual BD title.

_Man_

Man-Fai Wong · 04-16-2008, 05:03 AM

BTW, if Disney (and other studios) go this route regularly, then it'd be almost like offering the DVD for dual-format option (like separate discs combos) for just an extra $5 (more or less) -- and maybe even less if you're picking up the DVD for the first time at some bargain bin price.

_Man_

Dave Moritz · 04-16-2008, 06:59 PM

Hey Paul & Man-Fai Wong,

I sent in the rebate form with the proof of purchase from the DVD and the Blu-ray. I also sent in a zerox of the store reciept along with the rebate form. They sent it all back with red x's across both proofs of purchase and a note saying that I did not provide the correct proofs of purchase for this promotion. I sent it to the El Paso address and it is the same one they included in the letter.

Damn I hate rebates sometimes.

Paul.S · 05-01-2008, 02:52 AM

I've now received what is probably the same letter. Called Customer Relations and spoke with a supervisor. They're aware they have, to say the least, issues.

The address you're advised to re-submit to in that letter is not the same as the original p.o. box. It is another box in El Paso for the same company, Archway Marketing Services (any HTFers who attended last summer's Home Media Expo and thereby received quite a bit of swag might recognize that Archway is the same company that was very tardy in shipping out HD DVD hardware and software following that convention).

Archway has supposedly been terminated and fulfillment is now being handled by Budco. That's the company whose address is in Royal Oak, MI and to which you should re-submit your paperwork with an explanatory note. The supervisor I spoke with did not have an explanation as to why Archway is still sending out letters if they're no longer handling this rebate fulfillment.

BrianP · 05-01-2008, 12:25 PM

I received my rebate check last week for the Crimson Tide Blu-ray upgrade. Didn't have any problems even though I sent it to the El Paso, Texas address.

Paul.S · 05-01-2008, 11:10 PM

Thx for posting word, Brian. When did you mail in your rebate form, etc.?

BrianP · 05-01-2008, 11:26 PM

Sent it in mid March.

Paul.S · 05-02-2008, 08:52 AM

Thx again, Brian. Sorry for 'doubling down' with another question, but I forgot to ask: did you submit a POP for the original (non-anamorphic, theatrical cut) DVD or the more recent Unrated Extended disc? Just wondering (read: grasping at straws to understand the disorganization) whether part of random fulfilment company employees' confusion is due to there being more than one DVD of Crimson Tide (and The Rock).

BrianP · 05-02-2008, 11:04 AM

I used the proof of purchase from the unrated extended version.

Michael Reuben · 05-05-2008, 01:33 PM

Quote:

Originally Posted by BrianP

I used the proof of purchase from the unrated extended version.

So did I, and I just received my rebate after mailing a submission to the original El Paso address on March 10. There were no interim communications. Guess I got lucky.

M.