Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

BVHE Rep · 12-14-2007, 03:40 PM

To help speed up this replacement process, please go to the link below and complete the e-mail submission. Thank you! Blu-ray Support

http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl

Carlo Medina · 12-14-2007, 07:18 PM

Thank you very much!

Ed Speir IV · 12-15-2007, 07:53 AM

Thanks! Just filled out the info!

Richard Gallagher · 12-15-2007, 12:46 PM

Quote:

Originally Posted by BVHE Rep

To help speed up this replacement process, please go to the link below and complete the e-mail submission. Thank you! Blu-ray Support

http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl

I'm having a problem filling out the form. They are asking me to enter a "DLT" code from the back of the disc, and I can't find any such code. There are some numbers on the back, but they are so faint that I have to strain to see them, and none of them appear to resemble the example (i.e., there is no set of numbers which begins with X or MAT).

So what do I do?

Scooter · 12-16-2007, 12:41 PM

I simply entered F6666, because I haven't even opened the case yet to be hands on with the disc. That got me through to completion.

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Scooter · 12-17-2007, 10:35 AM

This JUST arrived in my email:

QUOTE:"Dear Scooter,

Thank you for your email. A replacement Pirates of the Caribbean has been sent to you. You should see it in 7-10 business days.

Thank you,

Walt Disney Studios Home Entertainment Technical Support

We'll see...

Dan M · 12-17-2007, 11:18 AM

so when will the corrected version be available to buy and how can we tell the difference?

Carlo Medina · 12-17-2007, 12:38 PM

Richard,

I know they're hard to read, but I just put in the disc numbers that I could read. They did not start with the letters that the webpage indicates, I think those are for DVDs only. I got a similar message to Scooter.

Dan,

No idea on when the corrected versions will be available, the BVHE email makes it sound like they're ready to go, but we'll see. As far as telling the difference, do you mean by packaging? Because it will be pretty easy to tell in the movie, the heads won't be cut off in that scene in the forgery where Bloom and Depp are sparring and then Norrington & Co. walk in.

When I get my replacement disc I'll post if there's any difference in disc numbers. I'm not sure if they'll just send the disc or the whole package, if it's the former I won't be able to compare UPC numbers to my current disc.

Paul Arnette · 12-17-2007, 01:25 PM

I called before the replacement program was officially kicked off on Friday, but I got in touch with BVHE again to make sure I was on this list to receive a replacement disc, and I was assured I was. I never had to supply any disc numbers at any point during that process, so, apparently, this is something new. Anyway, I will be sure to report when I have received mine. Though I had requested to be contacted via e-mail, and I have still not received any indication my disc has shipped. Hopefully, I will receive it soon.