Pirates of the Caribbean: Curse of the Black Pearl Framing Issue - Page 4

Gabriel>P · 01-08-2008, 04:05 PM

Quote:

Originally Posted by Adam Sanchez

I filled out the form about 5-6 days ago and have yet to get the email for the next steps. I wonder if I should send another form or call them? Or just wait a bit more?

Same here. I can't find the #800. Anyone have it?

loganhunter2002 · 01-08-2008, 05:24 PM

Quote:

Originally Posted by Gabriel>P

Same here. I can't find the #800. Anyone have it?

call Disney's customer service line at 1-800-723-4763

Jeff Swindoll · 01-08-2008, 09:36 PM

It would appear that my copy is the corrected version (according to the Norrington test on page two) and I just bought it at the B1G1 sale at Toys R Us today.

Joe Fisher · 01-08-2008, 09:55 PM

Finally got my reply from Disney. Only took 18 days. Anyway, sent my address and hopefully I'll get the mailer to send back the disc quicker then my initial message.

RickER · 01-08-2008, 10:03 PM

Quote:

Originally Posted by Joe Fisher

Finally got my reply from Disney. Only took 18 days. Anyway, sent my address and hopefully I'll get the mailer to send back the disc quicker then my initial message.

Same here. They are sending an envelope so i can return my old disc for the new one. Oh well...hope its not broken, like my last NetFlix disc was.

EnricoE · 01-09-2008, 03:55 AM

i wrote them a week ago but i haven't got any reply yet. is this normal?

i do wanna have a fixed copy too

Reagan · 01-09-2008, 10:27 AM

I finally got a reply too. About 17 days after my initial contact. Like many of the rest of you, they're sending a mailer to me so that I can return my bad disc before getting the replacement.

Good to hear that corrected discs have made it to the store.

-Reagan

Lyle_JP · 01-09-2008, 12:53 PM

I just got my reply today, after using the website some time before Christmas. I guess they were just backed up. Curiously, the email said that they had received my contact info and were sending out a mailer for me to send the bad disc back. It's curious because the form doesn't ask for address. Then I realized there were about two dozen different ways that the Disney company has both my email address on file (Annual Passholder, Movie Rewards, Disney Shopping, etc.). I guess certain databases are shared with other departments.

Ron Reda · 01-09-2008, 11:18 PM

Quote:

Originally Posted by Jose Martinez

Just to confirm, do we need to ship the old disc back to Disney or can we keep it?

Well, initially, you didn't need to ship the old disc back, but as you can imagine, I'm sure some people who never owned the disc to begin with used this as an opportunity to get a free disc by obtaining the information from a friend or the internet. That's probably why you now have to send in the old disc. Just speculation though.

Derek_J · 01-10-2008, 07:18 PM

How would they be able to tell? I understand why they might require the old disc first, but then they could turn around and not send a replacement...

Brent M · 01-15-2008, 02:17 PM

Well, after sending 2 e-mails and getting no response I decided to call the 800 # and talk to a human. She said I'd receive the mailer in 3 days so we'll see how long the turnaround takes.