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06-02-2006, 02:57 PM
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#1 of 18 
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Member
Join Date: Mar 2001
Local Time: 12:10 AM
Local Date: 10-11-2008
Posts: 16
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E-Mail from Blockbuster regarding HD-DVD
I got this e-mail from Blockbuster Online today. I don't know what I'm more upset about, that they're basically calling me an idiot or that they seem to not want to sell a new product...
Dear XXXXXXX,
Over the last few weeks, your Queue has included DVDs in HD format, a new DVD format that cannot be read by regular DVD players.
You may have added HD DVDs to your Queue without realizing that you were selecting a new, non-standard format. To make sure that you won't receive a DVD in a format that you're not able to view, we have gone ahead and removed all HD DVD titles from your Queue.
If you did intend to select HD format DVDs, we apologize for the inconvenience. Just re-add the titles you want to your Queue and we'll ship them to you as soon as they are available.
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06-02-2006, 03:12 PM
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#2 of 18
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Member
Join Date: Jan 2006
Local Time: 11:10 PM
Local Date: 10-10-2008
Posts: 29
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Re: E-Mail from Blockbuster regarding HD-DVD
Wow, that's really dumb. It's bad enough that they wrote to point out what you're ordering, but to actually remove them from your queue? That's ridiculous.
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06-02-2006, 03:18 PM
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#3 of 18
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Member
Join Date: Mar 2001
Local Time: 12:10 AM
Local Date: 10-11-2008
Posts: 16
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Re: E-Mail from Blockbuster regarding HD-DVD
I should also add (and I'm sure many Blockbuster Online members have experienced the same thing) that they keep switching the HD titles in my queue to SD without telling me or giving me the option of doing so. I don't find out until the wrong disc arrives in the mail. It's fine to give me the information but let ME make the decisions about my account, Blockbuster!
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06-02-2006, 03:18 PM
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#4 of 18
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Member
Location: Lake Forest, CA
Join Date: Jul 2002
Local Time: 10:10 PM
Local Date: 10-10-2008
Posts: 2,593
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Re: E-Mail from Blockbuster regarding HD-DVD
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Originally Posted by PatrickMD
I got this e-mail from Blockbuster Online today. I don't know what I'm more upset about, that they're basically calling me an idiot or that they seem to not want to sell a new product...
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Go ahead and be pissed about both.
"We think you may have ordered Filet Mignon without knowing what it was, so we've replaced it with ground chuck."
R.I.P. DVDSpot 
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06-02-2006, 08:47 PM
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#5 of 18
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Member
Join Date: Mar 2002
Local Time: 11:10 PM
Local Date: 10-10-2008
Posts: 3,727
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Re: E-Mail from Blockbuster regarding HD-DVD
Dear BlockBuster Video,
In recent weeks I have upgraded to a new credit card, a credit card wich may not be compatible with your regular banking agent. To make sure you do not receive a payment you may be unable to receive, I have gone ahead and cancelled my subscription.
If you did intend to lose a customer, I apologize for the inconvenience. Just re-add the titles you want to your website and insert them directly into your anus.
Thank You, former subscriber.
"Did you know that more people are murdered at 92 degrees Fahrenheit than any other temperature? I read an article once. Lower temperatures, people are easy-going, over 92 and it's too hot to move, but just 92, people get irritable."
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06-02-2006, 09:19 PM
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#6 of 18
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Member
Join Date: Aug 1998
Local Time: 10:10 PM
Local Date: 10-10-2008
Posts: 1,902
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Re: E-Mail from Blockbuster regarding HD-DVD
It sounds to me that Best Buy must have gotten a lot of complaints from people who thought they were ordering DVD's 
Still, it would have been much more appropriate just to clarify the difference, rather than removing the order. 
Paul
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06-03-2006, 04:10 PM
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#7 of 18
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Member
Location: Sacramento, CA
Join Date: Apr 1999
Local Time: 05:10 AM
Local Date: 10-11-2008
Posts: 5,247
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Re: E-Mail from Blockbuster regarding HD-DVD
You wouldn't believe the number of people who have bought SACDs then brought them back when they don't play on their regular CD player. Haven't seen this happen with HD-DVDs- yet.
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06-03-2006, 05:40 PM
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#8 of 18
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Member
Location: BritCol. North of a Black Hole and West of The Centre of the Universe
Join Date: Aug 2000
Local Time: 05:10 AM
Local Date: 10-11-2008
Posts: 3,548
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Re: E-Mail from Blockbuster regarding HD-DVD
Weren't SACDs supposed to have a red book CD layer that would allow them to be played in ordinary CD players?
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06-03-2006, 06:04 PM
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#9 of 18
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Member
Join Date: Mar 2002
Local Time: 11:10 PM
Local Date: 10-10-2008
Posts: 3,727
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Re: E-Mail from Blockbuster regarding HD-DVD
Quote:
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Originally Posted by Edwin-S
Weren't SACDs supposed to have a red book CD layer that would allow them to be played in ordinary CD players?
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Only the later 'hybrid' releases. Most of the '1st gen' SACDs were 2-channel SACD only.
"Did you know that more people are murdered at 92 degrees Fahrenheit than any other temperature? I read an article once. Lower temperatures, people are easy-going, over 92 and it's too hot to move, but just 92, people get irritable."
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06-03-2006, 10:13 PM
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#10 of 18
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Member
Join Date: Oct 2005
Local Time: 01:10 AM
Local Date: 10-11-2008
Posts: 505
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Re: E-Mail from Blockbuster regarding HD-DVD
I walked away from Blahbuster about eight years ago and haven't rented or bought from them since and I don't regret it one bit.
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