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Mitsubishi, Warranty company and what should I do? --PLEASE HELP--
I want to ask a question and see what people think. I have a Mitsubishi Diamond (4x3) VS-50803 HD RPTV that I bought brand new from Ken Cranes in late '99 with an (Federal Warranty) Extended 5-year Warranty. In 2000 the top four inches of the screen began to get faint wavy distortion lines. Since it was past the manufacturers warranty... Federal Warranty sent out a servicer. Parts of the TV were determined bad. They took out the chasis, replaced parts and 2 months later brough it back. The lines were still there and I was told it was inherent with this TV. I though it was fishy at the time, but I decided to live with it because you only really noticed it on mostly white or light colored scenes.
Then in 2002, the TV began to get a faint thick green line down the right side of the TV. Federal Warranty again sent the same people out and this time his solution was to darken the screen... as to make it disappear. He said that I had the brightness up to high and it was distortion. I only had it 5 clicks above center. I again decided to live with the situation as you only noticed it during black screens.
Now, here is the last straw. We got HD Cable in my area. Since my TV is a 4x3 set... Widescreen shows have the black bars on the top and bottom and standard shows have black bars all the way around... this is normal and I new so. So I hook it up and the HD screen is curved and blacks turn orange. Federal Warranty sent out one guy who couldn't even figure out how to get into the convergence screen. I compalined and they sent out the same original guys to look at the problem. It was determined to be defective parts in the TV. The chasis again was stripped out. 2 months go buy and when the bring it back Widescreen shows are stretched out to fill the screen, but standard shows now are stretched top and bottom, but the black bars are still on the sides. I thought it was adjusted wrong. He told me it was correct because Mitsubishi changed the Eeprom so these TV's wouldn't get the burn-in from the black bars. I was told I would have to live with it.
This is just wrong to me. This isn't how it was when I bought the set originally and If it had been like this, I would have chosen another set.
I think my set should be replaced since it obviously isn't being fixed properly and they have now tried several times. I have had to take off work everytime they have come out. I missed out on having the TV for 4 months total and I have been paying for cable while I had no TV.
What do you think I should do. Federal Warranty says there is nothing more they can do. Mitsubishi said they coulld set me up with the equivelant model (WS-55813) for $2400.00. It sounds good in theory, but I feel this is not my fault and I shouldn't have to suffer with a TV that isn't performing the way it was when I purchased it.
That is my story. By the way, I still have the 4" wavy distortion lines and the thich green line on the right side has now turned into 2 medium sized lines.
Any suggestions would be very very appreciated.
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