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[B]STILL[/B] having trouble...need advice
Ok, as I type this on my new Dell 8400, which I love, and have had ABSOLUTELY NO trouble with. I am fighting a different monster at my workplace!!!
I recently started receiving crash to blue screens at work.
Wednesday was the one month birthday of the new machine, (I had it built almost exactly like the one I'm using now)
I have not been up and running for longer than a week at one time. Within the first two days out of the box, They were out installing a new motherboard... The onboard networking was not responding and the onboard audio was also malfunctioning...
I then dealt with multiple networking issues...some may remember my mapping troubles, a couple weeks ago.
Since this blue screen thing, they've attempted to walk me through multiple repairs, and blaming software compatibility... Each help session has continually caused a new and more serious error. I cannot go into safe mode, (which I could originally). The issue has caused me to go down for all of this week, which I need to, normally, communicate daily with insurance companies.
These problems could cause me to lose accounts with said companies.
I cannot afford any more delays, or on a more serious note lose data that was in the hard drive of this machine, ( Customer files, insurance databases, assignments, and the like.)
My question is this, Should I push for a new machine? They say they will not transfer data and are not responsible for the data retrieval, if I hire someone, (providing it's still accessible) My contention is the fact that I haven't been able to fully utilize my machine or back it up since I have taken posession.
You should know this: I am not one of those people that DEMAND 'everything be taken care of'. In fact I deal with those kind of customers almost daily, and can't stand it.
I have told Dell that I am willing to do my part, and take the steps needed to get myself up and running, but their support has only taken me backwards. I just cannot have this.
Their next step is sending a tech and new memory and a hard drive, (which in my mind kinda negates their theory that it's software related!!) and IF we still get a blue screen crash they will send a new system.
Thanks for listening guys, Your help is always greatly appreciated
If bread always lands buttered side down...
And a cat always lands on it\'s feet...
What happens when you strap a buttered piece of bread to a cat\'s back?????
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