Dish Network HD DVR dual receiver help

BrianTwig · 01-27-2007, 03:33 PM

Father just ordered Dish Network and signed up for a package. Got 3 rooms, 2 of them controled with the dual receiver.

The dual receiver was supposed to be an HD receiver but I am not sure they gave him the right equipment. Plus it is hooked to the TV (Samsung HL-S4676S) by the old school cable tv cable from the box (coax?)

The recevier model is the DP Plus 625

Is the DP Plus 625 an HD DVR dual receiver?

If not, what model or models should have have gotten so we can get this corrected?

Thanks!

RAF · 01-27-2007, 04:29 PM

Quote:

Originally Posted by BrianTwig

Father just ordered Dish Network and signed up for a package. Got 3 rooms, 2 of them controled with the dual receiver.

The dual receiver was supposed to be an HD receiver but I am not sure they gave him the right equipment. Plus it is hooked to the TV (Samsung HL-S4676S) by the old school cable tv cable from the box (coax?)

The recevier model is the DP Plus 625

Is the DP Plus 625 an HD DVR dual receiver?

If not, what model or models should have have gotten so we can get this corrected?

Thanks!

No it is not. The 625 is a dual tuner STANDARD receiver. The dual tuner HD DVR from dish is the ViP622. (I should know because I have 4 of them

)

You should contact Dish at once and make sure that they provide the correct equipment. The ViP622 is a tremendous unit and I'm very happy with mine. The HD connection is via HDMI or Component. Coax will not provide you with HD from the Dish Box.

Did you have Dish personnel come in to do the installation? I find it hard to believe that the installer would not realize that the 625 is not an HD model but I guess anything's possible. When setting up the 625 there is no mention of HDTV in any of the setup menus (aspect ratio, 720p or 1080i, etc.) and that should be a dead giveaway. Here's hoping you get a different installer the next time or else if your problems continue I would contact Dish directly regarding this individual (assuming that he was told that this is an HD installation.)

Good luck.

BrianTwig · 01-27-2007, 05:02 PM

Thank RAF.

I wasn't there when it got hooked up. I don't live with my parents. I went over today with my Avia disc to 'calibrate' the new TV and saw the box and said to myself, "thats not an HD box". But not knowing for sure, I wanted to make sure before he called and told them to come back out with the right one.

RAF · 01-28-2007, 12:25 AM

Hopefully your parents will get this all resolved quickly. It really annoys me when the wrong equipment is sent out to customers - especially with "representatives" of the company. In this case it's not simply substituting another product with similar specifications. There is a huge difference between an HD DVR and an SD DVR and if an HD setup was ordered then an HD Setup should have been delivered to the customer. Assuming that there wasn't any miscommunication between Dish and the installer I would love to hear the installer's "excuse" for providing SD when HD was requested. Did they really think that the customer wouldn't know the difference?!?

Like I said, I hope for the best for your folks but make sure you monitor the situation. And don't forget to contact Dish if you don't get the satisfaction that your parents deserve. Echostar (Dish) is very sensitive to the way their customers are treated (in my experience with them over the years) and if there's an errant installer out there they would appreciate hearing about the situation to make any necessary corrections.

Fingers crossed.

(I see that somebody moved this thread from HD devices to DVR devices. It's a tough call, since you were specifically talking about an HD device but at least there's still a pointer over in the HD HW section.)

Take care.

Dave N. · 01-28-2007, 09:24 AM

Robert,
You are very happy with the HD-DVR. I'm about to switch to Dish and I've been trying to get a question answered. With DirecTV the sound quality off satellite is markedly inferior to the dvd version of a movie. How would you rate Dish vs. dvd? Is there compression scheme high quality for sound?

**HTF Ads**

Robert_J · 01-28-2007, 02:57 PM

Both services only have a few movie channels that use Dolby Digital. Those channels should sound like the DD version of the DVD. The rest are PCM stereo.

-Robert

RAF · 01-29-2007, 12:58 AM

The majority of my 30+ Dish HD stations offer 5.1 DD sound. I just did a quick check at 12:50a.m. and 26 stations were broadcasting 5.1 sound and the display indicates "Dolby Digital" on my receiver. (When I receive a PCM source it indicates "PCM" or LPCM" like from my lossless HD audio codecs over HDMI.)

Part of the reason that Dish offers so many more DD5.1 channels is that all of their VOOM channels (over 15 of them) use DD5.1 all the time.

As to the quality of the audio, it sounds fine to me and I'm using pretty good equipment for sound reproduction. I would rate it equivalent to most DVD sound, but certainly not as good as the lossless audio codecs, like TrueHD, etc., of HD/BR discs. However, that's an unfair comparison since lossless audio has a much higher bitrate (on the order of 6.9 Mbps) compared to DVD audio (usually in the 448/640 Kbps neighborhood.) That's certainly not a level playing field.

BrianTwig · 01-29-2007, 11:29 AM

RAF,

Update for you, as relayed to me by my father so full details are lacking. My father called Dish Saturday evening and informed them of the incorrect equipment.

The HD package deal he requested (the one they are running a special on) has a single tuner HD DVR and the others are SD with a Dual receiver. No problem as their is only one HD TV in the house. So Dish is supposed to come back out today and put the HD DVR on the HD TV, and move the 625 dual receiver into another room to control the other two TVs. So it appears all is going to work out fine.

I didn't delve into the details to try and figure out from Dish their excuse for not giving the right equipment the first time.

But as long as it works out and is quickly resolved thats all that matters.

Now, does anyone know of a place to buy a single receiver Dish Network HD DVR for cheap?

RAF · 01-29-2007, 04:28 PM

Interesting, Brian. I'm not aware of any single tuner Dish HD DVR (unless it's so new it hasn't found its way online which is highly unlikely.) The last time I looked Dish offered two HD boxes - the ViP211 which is a single tuner receiver (not a DVR) and the ViP622 which is their HD DVR and contains two tuners. Are you sure that the offer for your dad wasn't for a single tuner HD receiver (the ViP211) along with a 2 tuner SD box (the 625)? That would make more sense based on the equipment that Dish offers.

For a time Dish was offering attractive lease prices on the ViP622 (that's how I got two of mine since you are limited to only leasing four tuners). But the rules keep changing and some of the offers are for new subscribers while others are for current subscribers so it's hard to keep track. All my other (non-leased) equipment I've purchased from Dish Depot as they are competitive and have always provided me with fast and knowledgeable service. I'm sure that there are other competent Dish vendors as well.

Good luck.