I have a Denon 3800 currently at Denon, west coast, which has just today shut their doors. I've been told that my player is being sent to their new warranty service, out sourced to a company called Gold Crown in Torrance,CA. I believe. They (Denon) have had the unit since 1-5-04, and Gold Crown is now telling me the part that is needed is on back order since 12-5-03. I have called several times in the last two weeks (I was told six working days to complete the job when I hand delivered the piece to them) and was never satisfied with the response. The pat answer to my inquiries was "it's not ready yet, give it another week". I called the service manager twice with no return call. The same for their shipping agent. Everyone (except one young lady) was acting very put out to check on the status. I called my dealer from whom I purchased the unit and was told by the owner his experience mirrored mine (not encouraging)except that he had been waitings for better than two months on two customer units (very discouraging!). This sucks big time. I would think that a company as large as Denon first off would have the parts available, and secondly would monitor their personal a tad better. I realize that these people are losing their jobs, and their attitude reflected that, but Denon should be concerned with how their public relations reputation is being tarnished. I have a dealer friend who is seriously reconsidering his agreement to sell Denon products because of this information. Sad situation. I hope they're listening. When I purchased this 1200 dollar unit I knew I was getting exceptional performance. I did not expect to experience a problem with a major part(laser)much less being treated rudely.
