what brown can do

Micah Cohen · 03-13-2006, 04:02 PM

Let's talk about how much I hate UPS.

Last Thursday, the guy leaves a sticker on my door saying he tried to deliver, but I was not there. He didn't leave the box with my neighbor (the sticker says, "Needs Signature," yet I know that the sender DOES NOT REQUIRE A SIGNATURE). He didn't note on the sticker WHEN he'd return the next day (there's that little time thing they could note on the sticker, you know "After 5pm" etc.).

On Friday, I angrily write in red Sharpie on the sticker, "Please leave with neighbor," I sign the sticker on the back even tho I don't need to, but just as a bonus, and then I leave it stuck to my door when I go out to dinner. I can be home all day, and then go out to dinner, right? Of course, there's a sticker on my door when I get home a couple hours later. THIS sticker says the next try will be "Monday After 5pm."

So, when I book home in a hurry to get there at FOUR PM today, why is there a sticker on my door?

I call UPS. They are no help. You know that kind of Customer Service where the customer isn't right? That's the kind of Customer Service brown has. "Please just deliver this package tomorrow morning, first thing, ok?"

Sorry, but your only options are to come pick it up at our cross-town facility tonight between 8 and 8:30pm, even tho you paid shipping to have it shipped to you. Or you can call the facility tomorrow morning and ask them to deliver it at a certain time, but we can not guarantee that time.

WHAT KIND OF CRAPPY SERVICE IS THIS? WHY WON'T UPS JUST DELIVER THE PACKAGE WHEN THERE WILL BE SOMEONE AT THE DELIVERY LOCATION? WHY WON'T THEY TELL ME WHEN THEY WILL BE DELIVERING IT SO I CAN BE THERE? WHY WON'T THEY LEAVE IT WITH THE NEIGHBOR WHEN I TELL THEM TO, WHY ARE THEY ASKING FOR A SIGNATURE WHEN THE SENDER DOES NOT REQUIRE ONE AND WHY ARE THEY IGNORING MY INSTRUCTIONS?! MY HEAD IS GOING TO EXPLODE!

Spoiler:

Does anyone here work for UPS? Why is brown so effed up?!

MC

DougR · 03-13-2006, 04:15 PM

I had a similar problem Last Month with UPS. But I knew it needed a Signature,but I also knew that I would still be at work around the time they were to deliver to my house. Found on the Back of that "Door Ticket" that I can go to UPS Website and "Re-Direct" the Delivery to a different Address.
So after figuring out on their Website what Hoops I had to Jump thru to get that done... I had my package "Re-Directed" to my work address. The Package arrived the next day at my work place, along with all the other "Company" packages. I never had to Sign for it,but the Receiving Clerks Signature was all that was required then,I guess ?

Magnus T · 03-13-2006, 04:47 PM

I can sympathize. HOWEVER, usually I have the option to have my packages delivered by FedEx. With FedEx I have yet to be disappointed. Top notch customer service each time. What's really a bonus for me is that the FedEx drivers always calls me on my cell before delivering the package. "Not home? I'll come by your work".

Charles J P · 03-13-2006, 04:54 PM

I had a similar problem with a vendor that used FedEx home delivery. Problem is they only make 3 attempts and then they return the package to the sender. BUT unlike FedEx express/business, you CANNOT make arrangements to pick it up at a FedEx facility. Luckily the first attempt was on a Thursday so I took delivery on Saturday. If the first delivery attempt would have been on a Monday, they would have sent it back to the mfr. According to the FedEx rep I talked to, there was no way around this. I could not reroute the package because I had no where to reroute it TO!

Jimi C · 03-13-2006, 05:29 PM

Quote:

Last Thursday, the guy leaves a sticker on my door saying he tried to deliver, but I was not there. He didn't leave the box with my neighbor

Why would you expect the UPS guy to just give the package to your neighbor? If a delivery guy gave anything of mine to one of my neighbors chances are I would never see it again.

Quote:

On Friday, I angrily write in red Sharpie on the sticker, "Please leave with neighbor,"

Do you only have 1 neighbor?

Quote:

WHAT KIND OF CRAPPY SERVICE IS THIS? WHY WON'T UPS JUST DELIVER THE PACKAGE WHEN THERE WILL BE SOMEONE AT THE DELIVERY LOCATION?

Lets look at it from the delivery guys standpoint. Hes been forced to drive to your house 3 times with the same package that requires a signiture. Everytime he goes nobody is there. This guy cant get off work to go home and be with his family untill all his deliveries are made. You dont think hes irritated?

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Christ Reynolds · 03-13-2006, 05:40 PM

Quote:

Lets look at it from the delivery guys standpoint. Hes been forced to drive to your house 3 times with the same package that requires a signiture. Everytime he goes nobody is there. This guy cant get off work to go home and be with his family untill all his deliveries are made. You dont think hes irritated?

the guy is being PAID to do his job. do you really see it that way, jimi?

i'm sure he would rather make all his deliveries on time without a hitch, but after 3 days on the job, he realized this will never happen.

CJ

Christ Reynolds · 03-13-2006, 05:41 PM

Quote:

BUT unlike FedEx express/business, you CANNOT make arrangements to pick it up at a FedEx facility

no, i've picked up plenty of packages at the local fedex facility. unless this is a new (or regional) policy.

CJ

chris_everett · 03-13-2006, 05:42 PM

The fact that you can't get through to the local UPS/Fedex office annoys me. Also the fact that they insist on those 3+ hour delivery windows, even though both seem to be at a given location within 30 minutes (one day to the next), 95% of the time.

Also, signature required residential deliveries during the day??? Who thought up that brillant plan?

Micah Cohen · 03-13-2006, 05:49 PM

Quote:

Lets look at it from the delivery guys standpoint.

OK. (Stay in control. Breath. In. Out. Stay in control.) I ask him to "leave it with the neighbor." He didn't. I have two neighbors that are attached to my house, one on the left, one on the right. Both are elderly ladies who are HOME ALL THE TIME. He's scared to leave it with an old lady?

I sign the back of the card. SIGNED! THERE, IT'S SIGNED! Now, LEAVE IT WITH THE NEIGHBOR!

The sender -- whom I have spoken with -- does not require a sig, nor do they place any restrictions on leaving the package with the neighbor when asked to do so. So, the delivery guy is MAKING UP THIS nonsensical stuff because HE LOVES coming to my house three times in a row.

And I know this because he INTENTIONALLY does NOT fill out the "time of next attempt" part of the card so he GUARANTEES that I won't be there when he makes his next "attempt."

So, from the delivery guy's perspective, I have to assume he LOVES to make me HATE him.

Tomorrow morning, bright and effing early, I am calling the UPS facility. And I am saying, nicely, PLEASE, PLEASE DELIVER THIS PACKAGE THIS MORNING FIRST THING. And... we'll see. I expect nothing.

I'm paying too much for shipping for this bullshit.

MC