Suspended by ebay

Mike Ki · 01-16-2005, 09:20 AM

Hi guys, I've run into a problem on ebay and am not sure what to do, maybe some of you could help or know what to do. I've been receiving the usual spam/spoof emails saying my account will be suspended if I don't give my credit card number, password, and sometimes debit card, etc. So, i basically ignorded them after seeing all the warnings about them. About a week ago, I go to log into ebay, and it says i have been suspended and that I was sent an e-mail explaining why I was suspended. I can't find it and don't think I ever received one. I go to ebay and to help, to the contact page regarding suspensions, and sent them an e-mail regarding my situation. I got no response after 50 hours, so i sent another, no response after 72 hours, sent one more, and it's been at least another 72 hours with no response. So, i went back to the e-mails i have received from ebay(the ones i think are spam) and sent them to ebay at spam@ebay.com, I get a response from them saying it's spam. So i go to the community pages and to chat, but I can't log in because I'm suspended. I can get no response from ebay regarding my situation. I tried to get my wife to register but it wouldn't allow her, maybe because of the address?, we have different credit card numbers?
Anyways, i'm stumped on what to do next, if anyone can help or go to chat or discussions board on my behalf (or even post this on the ebay discussion board) and find out what I can do, it would be greatly appreciated. My ebay name is olp79 and e-mail is billfredmike@hotmail.com.
Thanks Mike

Henry Gale · 01-16-2005, 10:44 AM

Mike,
Does seem a bit odd. You were registered for over 4 years and had 24 positive feedbacks...and no negatives.
It would be nice if ebay were not so BIG and could actually respond.
I have a small balance with PayPal that I have NO idea how to access or use since my current email address is not the one I had when....never mind, it's unexplanable and trying to register, or re-register was just impossible.

01-16-2005, 11:12 AM

I has a similar issue awhile back and they eventually did respond to my emails and cleared up the issue.

Parinya · 01-16-2005, 06:36 PM

Just try to register at internet cafe' or diference IP address.

Alf S · 01-16-2005, 10:36 PM

Why not try their live online chat and get an actual Ebay person to look into it while you're online?

**HTF Ads**

Mike Ki · 01-16-2005, 11:27 PM

Alf S - I've been to the chat pages and cannot find any actual ebay person to look into it. Can you please direct me to "exactly" where I have to go to to talk to someone. A link if it's possible.
Thanks MIke

Travis Olson · 01-17-2005, 02:32 AM

Go to their homepage and click the "Live Help" link in the upper right hand corner. You will be connected to a human.

Eric Peterson · 01-17-2005, 07:05 AM

I used the Live Chat quite effectively last year when somebody hijacked my account, and Ebay handled it quite professionally and fixed me up in a matter of minutes. I wish I could say the same thing for Mail.Com

Chris_Morris · 01-17-2005, 07:44 AM

Quote:

I have a small balance with PayPal that I have NO idea how to access or use since my current email address is not the one I had when.

You should be able to still log in using that email, whether you still have that address or not, then add your new email to the account and set it as primary. I have 3 invalid emails on my account, but my current email is set as primary.

Chris

Mike Ki · 01-17-2005, 10:53 AM

I don't know why I never noticed that on the main page, I went to help and community without looking on the main page. Anyways, I talked to 2 different people, one a jerk. The second told me that there's nothing he could tell me and that I'd have to wait until the security department responded to my previously sent e-mails, although they don't know how long it would be. If i was more frequent user of ebay i'd be quite ticked off about the lack response. Ah well, I guess we'll see what happens, or doesn't.
Thanks Mike