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JohnRice · 07-01-2008, 07:53 AM

Actually, I think Scott hit on the real issue. Policies aren't really about common sense anymore. Yes, it makes sense to check on large items, though sale prices from places like CC are going to be legit and not some sham like someone earlier said they "could" be. It just strikes me as a waste of time on a run-of-the-mill sale price on a DVD. Particularly, as I had said before, since BB had run this DVD at the same price before and after this particular sale.

I think some of the responses illustrate part of the problem as well. These big retailers offer regular sales and other things to get people in their doors, and then resent customers for using them. There is this bizarre hostility toward customers anymore. Yes, some people will abuse anything they can. That doesn't make it a good policy to assume everyone who walks through your door is going to try to rip you off.

I'm not a very consumerist person. I don't buy much, but I try to get things on sale when I can. I also virtually never take up one moment of the sales peoples' time. I had been wanting to buy this title and had seen it on sale for the same price many times, but I don't typically make a special trip. This time, it was on sale and I was going right by BB, so I decided to get it. The result is, next time I just won't bother.

Two days ago I bought new tires and tubes for my bike, which is my main mode of transportation in the summer. I needed a little help, but the "sales" person seemed rather inconvenienced. There was "no difference" between the different tires. Then, when I said I also needed tubes, she handed me two boxes. After I had installed everything, I realized the tubes were too small a diameter (I noticed on the boxes), so I had to take everything apart again, drive back, and exchange them. The manager had to handle the exchange and didn't seem to be the slightest bit apologetic, or surprised about the whole thing.

All this contempt for customers is just odd to me.

07-01-2008, 07:53 AM	#42 of 47
JohnRice *John Rice* Member Location: Colorado Join Date: Jun 2000 Local Time: 05:04 PM Local Date: 09-07-2008 Posts: 8,330	Re: Silly Best Buy price match "Policy"? Actually, I think Scott hit on the real issue. Policies aren't really about common sense anymore. Yes, it makes sense to check on large items, though sale prices from places like CC are going to be legit and not some sham like someone earlier said they "could" be. It just strikes me as a waste of time on a run-of-the-mill sale price on a DVD. Particularly, as I had said before, since BB had run this DVD at the same price before and after this particular sale. I think some of the responses illustrate part of the problem as well. These big retailers offer regular sales and other things to get people in their doors, and then resent customers for using them. There is this bizarre hostility toward customers anymore. Yes, some people will abuse anything they can. That doesn't make it a good policy to assume everyone who walks through your door is going to try to rip you off. I'm not a very consumerist person. I don't buy much, but I try to get things on sale when I can. I also virtually never take up one moment of the sales peoples' time. I had been wanting to buy this title and had seen it on sale for the same price many times, but I don't typically make a special trip. This time, it was on sale and I was going right by BB, so I decided to get it. The result is, next time I just won't bother. Two days ago I bought new tires and tubes for my bike, which is my main mode of transportation in the summer. I needed a little help, but the "sales" person seemed rather inconvenienced. There was "no difference" between the different tires. Then, when I said I also needed tubes, she handed me two boxes. After I had installed everything, I realized the tubes were too small a diameter (I noticed on the boxes), so I had to take everything apart again, drive back, and exchange them. The manager had to handle the exchange and didn't seem to be the slightest bit apologetic, or surprised about the whole thing. All this contempt for customers is just odd to me. They flutter behind you, your possible pasts. Some bright-eyed and crazy, some frightened and lost.