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Originally Posted by JohnRice
This has never happened before. I pointed out that the price match policy, which is posted on a huge sign about 20 ft away, doesn't say anything about that. I also pointed out that I come to BB because I don't like CC. She just kind of flippantly said this has been the policy as long as she has been there.
The funny thing is, she didn't want to see the ad. The computer already knew what CC had it on sale for.
Has anyone else encountered this?
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This happened to me recently when I got BB to price match an HP printer. The salesperson called CC to see if they had it in stock before she would honor the price match. I was similarly irritated while waiting until I actually read the huge sign you mentioned. The policy states they will match competitor's advertised prices "on the same AVAILABLE brand and model, let us know and we'll match that price on the spot, tax included."
The keyword there being available. While I agree it seems a little silly to check stock on a nominally priced DVD, the salesperson was following company policy.