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Gary Miller · 05-15-2008, 08:39 PM

I placed an order on the SunriseEarthDVD.com site today and it was not a good experience.

I'm not infallible, but my order receipt did not reflect what I thought I ordered (added to my order was Planet Earth in standard definition...I already own this set in HD. I can't imagine I would have been careless enough to add this to my order. The rest of the order, according to the receipt, was also mixed up in other respects).

I do know this: The web site lacks a order summary page (for the purpose of reviewing an order), or "submit"/"authorize" icon. (The process presumptuously confirms your order after you submit CC details and then accept or decline additional offers). I contacted customer service and had a mutually polite conversation with a representative this morning, but have yet to receive my promised call back.

Has anyone else experienced ordering adventures with the Discovery store?

05-15-2008, 08:39 PM	#1 of 2
Gary Miller Member Join Date: Jul 2002 Local Time: 01:36 AM Local Date: 10-13-2008 Posts: 36	Sunrise Earth Blu ray I placed an order on the SunriseEarthDVD.com site today and it was not a good experience. I'm not infallible, but my order receipt did not reflect what I thought I ordered (added to my order was Planet Earth in standard definition...I already own this set in HD. I can't imagine I would have been careless enough to add this to my order. The rest of the order, according to the receipt, was also mixed up in other respects). I do know this: The web site lacks a order summary page (for the purpose of reviewing an order), or "submit"/"authorize" icon. (The process presumptuously confirms your order after you submit CC details and then accept or decline additional offers). I contacted customer service and had a mutually polite conversation with a representative this morning, but have yet to receive my promised call back. Has anyone else experienced ordering adventures with the Discovery store?