05-12-2008, 06:20 AM
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#37 of 47 
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Brian
Member
Location: Burlington, MA
Join Date: Jun 2006
Local Time: 04:56 PM
Local Date: 07-04-2008
Posts: 412
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Re: Silly Best Buy price match "Policy"?
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Originally Posted by troy evans
I guess my problem with that is, I've seen too many examples that contradict it.
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Isolated anecdotes, perhaps, but if you rely on anecdotes, you'll be continually and bitterly disappointed with life. The vast majority of circumstance is what matters.
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Originally Posted by troy evans
Why the renewed interrest in customer service if people don't give a damn as long as it's cheap?
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Because it is going down, overall, despite your feelings that things are improving for you in one circumstance. And customer service is degrading because consumers take it and still make the purchase, or because consumers don't financially reward companies that provide better service.
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