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Originally Posted by Brian^K
And to be clear, my "point of view" is not my preference. It is simply a description of reality. :shrug:
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I guess my problem with that is, I've seen too many examples that contradict it. I have and will continue to shop at Bestbuy. About 3 years ago I almost said to hell with them. I seemed to have bad experiences left and right. I would go in on new release day and be told that things were sold out after asking about them, only to see them sitting in another part of the store. So, I was basically lied to. I brushed it off as a mistake the first couple of times, but, after awhile it seemed to be a consistent problem. Then there would be instances where I would be looking all over the place for a rep and when I finally got ahold of one they were like, "this isn't my section." WTF? In a last attempt to see if it was me or them with the problem, I wen't looking for a dvd which had exclusive bonus content to BB. I didn't see it anywhere in the store. I went to a rep and told him I wanted to purchase it and couldn't find it. He said," I'll check in the back and see if I can find it." I thought to myself, "yeah, Riiiggghhht." He came back out with it in his hand and said, "there you go." As small a thing as that may seem to be, it made my day. Over the years I've watched the service of the BB in my area improve. Now, I'm not saying it's the best by any standard, just way better then it was. So, what changed? Why the renewed interrest in customer service if people don't give a damn as long as it's cheap? The facts are, no matter how big or small the business, customers do matter and so does how the're treated. When this thread started it was about BB calling around to confirm a store had something in their ad so they could in turn do a price match for the item. We'll gentlemen, stores don't get bigger than Wal-Mart and as long as you have the competitors ad with the price in it they do the match no fuss, no muss and no phone call. Unless, you're saying that BB and CC's are, compared to Wal-Mart, mom and pop stores.