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Re: Studios: Engaged in Poor Quality Control Management
I bought the recently-release Stankley Kubrick box set, and when I got home I found the label side of the extras disc for Eyes Wide Shut was scrached. Actually, scratched doesn't cover it. Gouged would be more like it. It was like someone had taken a screw or a nail and pulled it across the label as hard and deep as possible. You could close your eyes and find the scratch in a second just by touch. You could easily see the damage on the other side. So I tried to return it. But the problem was this was their only copy, and they didn't want to give me a refund unless they had to. So the woman at the desk wanted to know at what point in the disc it didn't play. Now, I was returning it within an hour of purchase, and frankly I didn't have the time to try and watch an entire disc just to find the exact point at which the visibly damaged disc stopped working. And even if by some miracle it were to be capable of playing now, that doesn't mean it will still work in a year's time. And I said this. So she sent me to the DVD section fo the store to test the disc to see whether it worked. And it worked when the guy at that desk put it in, but he was a lot more accommodating, so he just said it was clearly damaged and gave me the refund.
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