Home Theater Forum - View Single Post - Studios: Engaged in Poor Quality Control Management

Ockeghem · 03-05-2008, 06:15 PM

Quote:

Originally Posted by Mark Talmadge

I don't know about the rest of you but out of all of the DVD boxed sets that I have purchased I have discovered that a majority of the sets that I purchase, oftentimes have at least one damaged disk included in the set.

This rates for 70% of the boxed sets that I purchase and I purchase from a variety of sources. Best Buy, Circuit City, Target, Borders, Barnes and Noble, Columbia House and manya others.

I don't blame the retail stores for this I place the blame solely on the hands of the studios and they are all to blame. Universal Studios, Warner Brothers, Paramount, BCI, CBS, First Look Entertainment, Sony Entertainment, 20th Century Fox ...

I blame them because they don't spend the time checking the packaging for damaged cases, they just place the DVD's in the case because it's more cost effective to have the retail stores deal with returns, defective DVD's that have a myriad of scratches on the surface. Instead of defecting the disks out, they just ship them out, it saves the company on the bottom line.

How many of you gently shake the DVD packaging to see if the DVD is loose? I know I do, because a DVD that has been jarred loose from inside the packaging is damaged, with 99% certainty. Retail stores no longer pull this defective merchandise from store shelves allowing the company, with full knowledge of this, to knowingly and deceptively sell damaged merchandise.

Mark,

I would estimate it's around 40-45% of all boxed sets I have ordered. But for me it's usually not the discs, but the boxes (dents, rips, gashes, etc.) or the cases in which the discs are housed (cracks, broken pieces near the hub, etc.). This is one of the reasons I do the majority of my purchasing through Amazon.com. Their return policy is excellent. For three of the last six boxed sets I have picked up from Amazon.com, I have told them that I wanted a replacement. When the replacement copy arrives, I mix and match until I have one that is stellar.

That being said, I should point out that I am very, very picky when it comes to the condition of the merchandise I purchase. I am almost Monk-like (honest). So what I think needs to be replaced would in the majority of cases probably not really need replacing. But since I'm spending good $$ on sets, I want at least what I pay for from the companies with whom I am doing business. For me, that means no less than pristine condition.