Home Theater Forum - View Single Post - My recent call to Toshiba customer service.

troy evans · 03-05-2008, 01:17 PM

I picked up a HD-A3 at my local Wal-Mart for $74.98. I decided to buy this second player as a back-up/bedroom unit. I called Toshiba to ask about firmware updates and man, did this guy sound somber. He told me he appreciated my support of the format and to call back if I needed further help. I guess all the customer calls have just about stopped. He answered the phone with "hello" instead of "Thanks for calling Toshiba customer support." I must have surprised him by actually being a customer. He seemed nice enough, just seemed defeated as well. I don't expect any jubilation or anything, it's just sad is all. Makes me wonder how long said support will exsist from now? After April,May???? Oh well. It truely is a great product and I'm glad I at least have it for future use when the format is no longer available.

03-05-2008, 01:17 PM	#1 of 5
troy evans Member Join Date: Jul 2005 Local Time: 03:15 AM Local Date: 08-30-2008 Posts: 962	My recent call to Toshiba customer service. I picked up a HD-A3 at my local Wal-Mart for $74.98. I decided to buy this second player as a back-up/bedroom unit. I called Toshiba to ask about firmware updates and man, did this guy sound somber. He told me he appreciated my support of the format and to call back if I needed further help. I guess all the customer calls have just about stopped. He answered the phone with "hello" instead of "Thanks for calling Toshiba customer support." I must have surprised him by actually being a customer. He seemed nice enough, just seemed defeated as well. I don't expect any jubilation or anything, it's just sad is all. Makes me wonder how long said support will exsist from now? After April,May???? Oh well. It truely is a great product and I'm glad I at least have it for future use when the format is no longer available. " I think it's time we go to plan B". "What's plan B?" "That's the one where we don't do something stupid".