Originally Posted by Jeffrey Johnson

Eric - let me know how well screen sharing works, as I have had the same idea for my grandparents. They're currently running Windows ME on an old 700mhz PC with 16MB of RAM and I keep telling them that it's time for a new computer. Screen sharing would help me convince them to go OSX, as my grandma is constantly "clicking on that thingy next to the other thing and then the thing disappeared and now a different thing is there", which results in me driving to their house to make a toolbar come back or something else equally easy, but impossible to determine over the phone due to the lack of a cohesive definition of the problem.