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DaveF · 02-02-2008, 10:09 AM

A followup: Called AppleCare and they shipped me a new battery; I returned the old one. The new one had a small dimple-like dent in the outside. I called AppleCare again, was elevated to a specialist and he told me they do what I wanted: I could keep the battery or have it replaced. I asked for a replacement. The new batter arrived three days later and looked perfect.

I don't know if my AppleCare extended warranty helps, but -- phone wait time aside -- service has been friendly and expedient. So far, Apple does it exactly right, by quickly and easily solving frustrating problems.

02-02-2008, 10:09 AM	#3 of 3
DaveF Member Join Date: Mar 2001 Local Time: 02:48 AM Local Date: 09-08-2008 Posts: 4,874	Re: MacBook Pro battery problems? A followup: Called AppleCare and they shipped me a new battery; I returned the old one. The new one had a small dimple-like dent in the outside. I called AppleCare again, was elevated to a specialist and he told me they do what I wanted: I could keep the battery or have it replaced. I asked for a replacement. The new batter arrived three days later and looked perfect. I don't know if my AppleCare extended warranty helps, but -- phone wait time aside -- service has been friendly and expedient. So far, Apple does it exactly right, by quickly and easily solving frustrating problems.