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Originally Posted by ErichH
Purchased refurbs from Apple many times for myself and clients. ...
The computers are new IMO. They do not send scratched or dent product.
The best deals are on 1 gen old product.
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They can't be new, if they're refurbished. Apple notes they "test and certify all ... refurbished products", implying they've been previously enjoyed. Likely, many are stock that were returned and are sold as refurb rather than new. But I wouldn't been surprised that they're all physically unblemished, looking good as new.