Home Theater Forum - View Single Post - Warning to international customers about Amazon.com

Anthony Neilson · 11-30-2007, 07:05 PM

I ordered two Blu-ray discs in the recent Buy One Get One Free campaign. Despite the fact that the amount I paid came to below the UK threshold of £18, Amazon chose to display the full price of the discs on the packaging and I was charged nearly £14 in customs fees. When I complained about this, I was sent a dismissive e-mail which contained the following statement:

If you used any promotional discounts on an order, please be aware
that while the promotion reduces the actual amount that you pay
Amazon.com, it does not change the value of the item itself. We are
required to declare the actual value of the items in your shipment.

So essentially, any International customer that expects to avoid customs by using one of their sales had better think again. Amazon will declare the FULL price of your purchase BEFORE reductions. This has certainly come as a surprise to me and I, for one, will not be using them again.

11-30-2007, 07:05 PM	#1 of 4
Anthony Neilson Member Join Date: May 2003 Local Time: 03:05 AM Local Date: 10-11-2008 Posts: 848	Warning to international customers about Amazon.com I ordered two Blu-ray discs in the recent Buy One Get One Free campaign. Despite the fact that the amount I paid came to below the UK threshold of £18, Amazon chose to display the full price of the discs on the packaging and I was charged nearly £14 in customs fees. When I complained about this, I was sent a dismissive e-mail which contained the following statement: If you used any promotional discounts on an order, please be aware that while the promotion reduces the actual amount that you pay Amazon.com, it does not change the value of the item itself. We are required to declare the actual value of the items in your shipment. So essentially, any International customer that expects to avoid customs by using one of their sales had better think again. Amazon will declare the FULL price of your purchase BEFORE reductions. This has certainly come as a surprise to me and I, for one, will not be using them again. I\'ve been going to bed early . . .