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Originally Posted by Jon Martin
Sorry about your situation, but I really don't feel that Blockbuster was THAT out of line.
You should have just sent the DVD back as soon as you cancelled. With a two month time period, you had to have known it was a glitch.
My experience with BB hasn't been the greatest. One of the last times I was there a few years ago, they told me I had returned 3 DVDs late and owed a fine. Not only had I never returned them late (in my life of 25 years renting, I've never been late with a rental) but I returned them a few days early. I told him this fact and he shrugged and credited it out.
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Jon,
The reason I'm upset is that they clearly stated in their e-mail I had until the 23rd of Sept. to return it and now I'm being charged well before that date. I was one vacation for a few weeks and just didn't have time to get to it. I just got back and have had lots to catch up on, so I was hoping to see it this weekend.
It's not the money - but rather the priciple. I'm being charged for something that is clearly Blockbuster's mistake. And all they had to do (if it is really true that they can't refund the restocking fee) is to give me a coupon for an instore rental. That's how the customer service industry should work. If they are at fault, there shouldn't even be the slightest hesitation - they should figure out how to compensate you.
Cheers,
Jason