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Mark-P · 03-14-2007, 02:07 PM

I will admit I was a little bit alarmed at the title of this thread. DeepDiscount has been an invaluable service to me. I always stock up on their 20% off sales, and I also often benefit from their smaller sales. A while back they had a BOGOF sale of Paramount titles where I was paying only $3.17 per title!

While I agree, that a customer service rep should never cop an attitude or be rude to a customer, even when he is wrong (as you were), I doubt that this one particular supervisor is representative of the whole company. And may I ask were you immediately hostile and belligerent with her when she got on the phone?

I say you were in the wrong because a mail-order company like DeepDiscount is run with mostly automation and very little human interaction. It's because of that low overhead that they can give us such great savings. For a backorder which has become unavailable to be cancelled without notice is certainly not as heinous as you make it out to be. You can check the status of your orders at any time.

I love DeepDiscount because they save me money and I'm willing to wait 2-3 weeks to receive my order. After all, remember the olden days of catalog mail-order service? The fine print would say "Allow 4-6 weeks for delivery"

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03-14-2007, 02:07 PM	#5 of 19
Mark-P Member Location: Portland, Oregon Join Date: Sep 2005 Local Time: 12:56 AM Local Date: 11-23-2008 Posts: 301	Re: DeepDiscount couldn't care less I will admit I was a little bit alarmed at the title of this thread. DeepDiscount has been an invaluable service to me. I always stock up on their 20% off sales, and I also often benefit from their smaller sales. A while back they had a BOGOF sale of Paramount titles where I was paying only $3.17 per title! While I agree, that a customer service rep should never cop an attitude or be rude to a customer, even when he is wrong (as you were), I doubt that this one particular supervisor is representative of the whole company. And may I ask were you immediately hostile and belligerent with her when she got on the phone? I say you were in the wrong because a mail-order company like DeepDiscount is run with mostly automation and very little human interaction. It's because of that low overhead that they can give us such great savings. For a backorder which has become unavailable to be cancelled without notice is certainly not as heinous as you make it out to be. You can check the status of your orders at any time. I love DeepDiscount because they save me money and I'm willing to wait 2-3 weeks to receive my order. After all, remember the olden days of catalog mail-order service? The fine print would say "Allow 4-6 weeks for delivery"