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Originally Posted by Malcolm R
Hasn't Best Buy, and some other retailers, always maintained that their physical stores and their web store are separate businesses with separate pricing structures, and that the physical stores don't have to honor the web prices?
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This is a separate question than what they did to me.
I asked about the lower web price, and the employee said "Oh, let's check the web price right now and if it's lower I'll match it" and then they hoodwinked me by showing me the internal price that was mocked up to look like the online price.
That is a blatantly deceitful practice.
If they had said "we don't match the web prices" it would have been straightforward and honest and I wouldn't have had a problem with it. I would have just gone home and ordered it via the web.