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adlenoir · 02-02-2007, 05:54 AM

Thank you Alon. I realize that I am new to the forum and new to HT in general. I did speak with customer service yesterday and they told me that they were swamped with orders from the Christmas time period, which is understandable. They agreed to remove my shipping charges. I eust wanted to make sure that I wasn't ordering from a place that really didn't exist. As I said earlier, I could not find anyone to come close to their prices. I am now getting a Samsung 5087 DLp for less than $1200 shipped. I challenge anyone to find one cheaper. If they had told me up front that I would have to wait a month for my product, I still would have agreed. The opportunity cost was minimal to me. They need to do a better job of communicating with their customers and don't play the bait and wait game. Consumers are more understanding than they give them credit for. Attention to detail and great customer service will go long way in customer retention and referals. Thanks again for your reply to this and my first post. I am still waiting the's VT 12's/STF2 that you recommended to me to be in stock at HSU. There is no big hurry since my TV has not arrived. Thanks again for your help.

02-02-2007, 05:54 AM	#3 of 8
adlenoir *Tony* Member Join Date: Jan 2007 Local Time: 10:29 PM Local Date: 10-13-2008 Posts: 11	Re: TV Authority Thank you Alon. I realize that I am new to the forum and new to HT in general. I did speak with customer service yesterday and they told me that they were swamped with orders from the Christmas time period, which is understandable. They agreed to remove my shipping charges. I eust wanted to make sure that I wasn't ordering from a place that really didn't exist. As I said earlier, I could not find anyone to come close to their prices. I am now getting a Samsung 5087 DLp for less than $1200 shipped. I challenge anyone to find one cheaper. If they had told me up front that I would have to wait a month for my product, I still would have agreed. The opportunity cost was minimal to me. They need to do a better job of communicating with their customers and don't play the bait and wait game. Consumers are more understanding than they give them credit for. Attention to detail and great customer service will go long way in customer retention and referals. Thanks again for your reply to this and my first post. I am still waiting the's VT 12's/STF2 that you recommended to me to be in stock at HSU. There is no big hurry since my TV has not arrived. Thanks again for your help.