Home Theater Forum - View Single Post - "Best Buy" Extended Warranty Horror Story

mech_eng9t7 · 01-17-2007, 12:00 AM

UPDATE:

Just a copy and paste of my reply to her update message. Needed to give her another example of XXXXXX Ltd great workmanship. Most of you have already seen the video from my original message.

They expect me to take 2 more freaking afternoons off from work. One for the pick up, wait 2 weeks, and another one for the drop off.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx

Here's another sample of their great work:

http://s119.photobucket.com/albums/o...nt=WTF_DLP.flv

The above video was taken Sunday!

ORIGINAL MESSAGE

"Sheryl Ross"
01/16/2007 06:33 PM
To

cc

Subject
RE: Insignificant Canadian BestBuy Customer Pleading For Intervention

Dear ,

I received some further details regarding your case this morning. I
have been advised that the repair center has made numerous attempts to
contact you to schedule a convenient time to come to your home to look
at your television. You should have also received a call from Gilda
Spaccapietra today asking you to call her to set up service.

I completely understand that you may be reluctant to have a technician
from xxxxxxx have another look at you television, however as they are the
company that initially serviced your unit their work is warranted and
they must take another look at the unit to complete the repair properly.
One of the benefits of your Performance Service Plan is that the work
that is performed is warranted, should their be any issues that arose
from an improper repair, we would either repair or replace the unit.

xxxxxx, I'm confident that we will be able to work with you to resolve
this issue and have your television fixed. I ask that you call either
xxxxxx or Gilda to set up and appointment, and should you have further
concerns please feel free to contact me as I would be happy to work with
everyone to correct this.

Sincerely,

Sheryl Ross
Senior Customer Support Consultant
Best Buy Canada CHQ
xxxxxxxxxxxxxxxx

01-17-2007, 12:00 AM	#11 of 31
mech_eng9t7 *Keenan* Member Join Date: Jan 2007 Local Time: 03:50 PM Local Date: 10-06-2008 Posts: 15	Re: "Best Buy" Extended Warranty Horror Story UPDATE: Just a copy and paste of my reply to her update message. Needed to give her another example of XXXXXX Ltd great workmanship. Most of you have already seen the video from my original message. They expect me to take 2 more freaking afternoons off from work. One for the pick up, wait 2 weeks, and another one for the drop off. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx Here's another sample of their great work: http://s119.photobucket.com/albums/o...nt=WTF_DLP.flv The above video was taken Sunday! ORIGINAL MESSAGE "Sheryl Ross" 01/16/2007 06:33 PM To cc Subject RE: Insignificant Canadian BestBuy Customer Pleading For Intervention Dear , I received some further details regarding your case this morning. I have been advised that the repair center has made numerous attempts to contact you to schedule a convenient time to come to your home to look at your television. You should have also received a call from Gilda Spaccapietra today asking you to call her to set up service. I completely understand that you may be reluctant to have a technician from xxxxxxx have another look at you television, however as they are the company that initially serviced your unit their work is warranted and they must take another look at the unit to complete the repair properly. One of the benefits of your Performance Service Plan is that the work that is performed is warranted, should their be any issues that arose from an improper repair, we would either repair or replace the unit. xxxxxx, I'm confident that we will be able to work with you to resolve this issue and have your television fixed. I ask that you call either xxxxxx or Gilda to set up and appointment, and should you have further concerns please feel free to contact me as I would be happy to work with everyone to correct this. Sincerely, Sheryl Ross Senior Customer Support Consultant Best Buy Canada CHQ xxxxxxxxxxxxxxxx Last edited by mech_eng9t7 : 01-17-2007 at 12:17 AM.