Originally Posted by brady_2427@yahoo.com

Yes this is my first post, but I need to voice my transaction with tv authority. I am currently on hold awaiting to talk with one of their customer service representatives. In the previous numerous calls I've made to them I would say I have to wait atleast 20 minutes to reach anyone if not longer. so I'm forced to sit on the computer to pass time as I listen to their horrible music over the telephone. I ordered a Samsung HLS 5086 on Oct 23 2006. Once my delivery window passed I called Tico (salesman that I ordered through) and he reassured me that my tv would be there with a few days and the status of my order was changed to shipped. I called again a few days later and wanted tracking info and they said I needed to talk to Mach1 to get that info. Now on Nov 15 I called Mach1 and wanted to know where my tv was. They checked and said that tv authority hadn't even released my tv to be shipped.

So now I've been sitting on hold for 28 minutes as I've been typing this to see what the customer service says to me today. So Tico if you read this, I would like you to return my calls, and I want my $1,380 back please.