Home Theater Forum - View Single Post - Incredibly bad experience with Directv that I must relate to all of you...

David Williams · 10-26-2006, 04:45 PM

My parents have had DirecTV since the summer of 1994. They've only had one problem in that whole time. The last time they had a problem (their DVR died), customer service replaced the model and gave them 6 months of free Showtime as an apology for the short time they would be without service while switching out the receivers. When my Dad called in to activate the new box, the CSR was quite rude with him. My Dad is hearing-impaired and the CSR had to repeat herself a few times which annoyed her I guess. He asked to speak to the CSR's manager and at the end of the day had a profuse apology and the CSR was fired.

10-26-2006, 04:45 PM	#7 of 9
David Williams *David Williams* Member Location: ...certain reaches of John Adams' mind... Join Date: Mar 2001 Local Time: 01:44 AM Local Date: 09-05-2008 Posts: 2,408	Re: Incredibly bad experience with Directv that I must relate to all of you... My parents have had DirecTV since the summer of 1994. They've only had one problem in that whole time. The last time they had a problem (their DVR died), customer service replaced the model and gave them 6 months of free Showtime as an apology for the short time they would be without service while switching out the receivers. When my Dad called in to activate the new box, the CSR was quite rude with him. My Dad is hearing-impaired and the CSR had to repeat herself a few times which annoyed her I guess. He asked to speak to the CSR's manager and at the end of the day had a profuse apology and the CSR was fired. "Only two things are infinite––the universe and human stupidity, and I'm not so sure about the universe." ––Albert Einstein