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Re: Avia sux BAD!!!
Oh yes, I think that the world should know about anybody (private person or company) doing business, ie selling products, not tending to customers once they bought the product. If you want to criticize that and taking side with the company it's just your standpoint. I don't think, however, if YOU are the one being hurt you'll hold on to that position. We should remember also that we are here talkin of more or less a prosumer product. I have written those emails during about 1 year, short and business-like (polite w no harsh words) and to the point asking about the missing DVDs, which a document attached to the box clearly states I am eligable to recieve once they are released. It makes me wonder about their support should one have problems w another of their products, for ex the costly package containing the sensor?
That's what I want to caution people about. Hopefully they realise that customers will be pissed when gravely neglected. If you put out an email-adress for "info" or "support" you'd better damn tend to it. No excuse if you don't! So I think there is a duty involved in being a customer: share your experiences, good or bad.
Anyway: using the same "info" adress, now with the subject line: "How to buy Avia Pro" I had an INSTANT response also to the Q on the number of DVDs. The "missing" DVDs have not been released and at this point there is still uncertainty whether they ever will be...
Case closed: 1) bad customer relations management and 2) at this point no more DVDs (and I sense they never will be)!
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