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Old 01-31-2005, 02:42 PM   #5 of 6
Dan Driscoll
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Location: SF Bay Area
Join Date: Aug 2000
Local Time: 12:02 PM
Local Date: 11-23-2008
Posts: 803

Call 1-800-426-6027 and ask for an RMA (Return Material Authorization) number. Explain everything, so that they realize they shipped you the wrong thing. Since the problem was their fault (they shipped the wrong item), IMO they should issue an RMA number and send you a shipping label, so that you don't have to pay anything out of pocket. As an absolute minimum, they should reimburse you the return shipping costs.



Dan

"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
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