James,
I'm like you too. Rarely ever had any problems other than maybe a slow delivery.What really pi**es me off about this lot was the implication that my girlfrien was lying. They ferried the package unneccessarily all over the country.
They told her that there were no charges and then denied that they had done so
Their invoice simply stated Vat (value added tax) and " Other Charges" which were not specified.There were no markings or other indication that the package HAD in fact gone through Customs or any explanation as to how the package went out for delivery and THEN went back to Customs
Added to this the fact their own staff seem to be aware of their company having a less than popular/honest reputation , I think warrants people to think long and hard before using them. It probably won't happen , but I wish Dvdempire would do business elsewhere because these idiots will lose them customers.
The worst Fed-Ex or Dhl have ever done to me before was delay delivery of a package.
Still, all I can do is make people aware and vote with MY custom elsewhere.
I hope this 'Hellboy Director's Cut Gift Set' is good because it has so far cost us $65 in cost and shipping and a further 28 euros+ in charges , the latter I believe to have been avoidable if Ups weren't so inept.
Enjoy your movies ( in a Ups free world
)
M