I've spent over 10 hours over the last 3 weeks with the AOL Broadband help line. Eventually they gave up and sia it was my PC not AOL.
I've ended up trying various things -
-restore points wouldn't work!?!
-repair XP didn't work!?!
-so reloaded windows XP & have since spent a day reloading all the programs it didn't 'see' anymore
-Encarta World Atlas will now no longer run
-the issues I had before are still there - Norton Anti- Virus sometimes switches off auto-protect & a script error comes up when I try and enable it (although the next time I reboot it may well be back on)
-AOL won't play film clips - the sound is fine but the video is a mess. If I got to the web site I can watch it perfectly there??
AOL doesn't seem to know I have broadband (sometimes) as at random when I click for Broadband content it offers an advert and a subscribe button
(but next sign-on will/could be fine - apart from choppy video) sound & radio is fine.
-I've un-installed service pack 2 (as everyone says it's hell) but updated everything else via Windows Update Page
All I've achieved by reloading XP is a lot of work and both my disappeared drives (both my DVD & CD drives disappeared from the 'My Computer' window and stopped working, to be replaced by a ! in the devices window. Oh, and I've deleted Norton Firewall as AOL said it might be that.
Sorry to go on so long, and I bet there's something I've forgotten to tell you guys, but any help appreciated, I'm sinking here :b