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Nils Luehrmann · 09-10-2004, 05:48 PM

OK, poker chip update.

Unfortunately there is still a back order on the blue chips, but I did get the 100 black chips today.

In total I have 300 reds and 100 blacks which I'll be getting to Scott this evening for the game tomorrow night. 400 chips should be enough, but just in case maybe Steve or Hank can bring their suited set?

In addition after being sent a sample white chip I was so impressed I went ahead and bought 300 whites as well which should arrive by Wednesday or Thursday.

So after all is said and done I'll end up with the following:

300 Whites
300 Reds
200 Blues
200 Blacks

The first oak case they sent me was so badly damage I sent it right back. The replacement was OK except that the manufacturer failed to properly glue the front panel and there was a problem with one of the latches. I really didn't want to have to keep sending these cases back so I asked Hank for assistance and he was gracious enough to properly glue the panel and latch piece (undoubtedly with some of that powerful 3M glue).

Fortunately the customer service at 5 Star Deal has been amazing. Every time I have had to call I have reached a CS rep in less than a minute and they have gone out of their way to accommodate me and make amends for all the mishaps and back order delays. They have made it a point to ship each item as it became available rather than wait for the order to be complete which has certainly costs them a great deal in extra shipping charges and they refunded my shipping costs for returning the first case. Not only that, but as a way to thank me for my patients they offered me a great deal on those 300 white chips!

They also told me that they are all too familiar with the problem with the oak cases and have already stopped buying from that manufacturer and are switching back to the oak cases with the dowl corner support design (just like the case Hank has). those new cases wont be available for another couple months, but when they come in they even offered to switch cases should I not be satisfied with the case I have now.

Considering what a crazy deal I got on the set to begin with, I am truly impressed on the level of customer support they have offered - a rarity it seems in the online retail business. They certainly get

from me!

09-10-2004, 05:48 PM	#32 of 555
Nils Luehrmann Join Date: Mar 2001 Local Time: 07:19 PM Local Date: 11-22-2008 Posts: 3,410	OK, poker chip update. Unfortunately there is still a back order on the blue chips, but I did get the 100 black chips today. In total I have 300 reds and 100 blacks which I'll be getting to Scott this evening for the game tomorrow night. 400 chips should be enough, but just in case maybe Steve or Hank can bring their suited set? In addition after being sent a sample white chip I was so impressed I went ahead and bought 300 whites as well which should arrive by Wednesday or Thursday. So after all is said and done I'll end up with the following: 300 Whites 300 Reds 200 Blues 200 Blacks The first oak case they sent me was so badly damage I sent it right back. The replacement was OK except that the manufacturer failed to properly glue the front panel and there was a problem with one of the latches. I really didn't want to have to keep sending these cases back so I asked Hank for assistance and he was gracious enough to properly glue the panel and latch piece (undoubtedly with some of that powerful 3M glue). Fortunately the customer service at 5 Star Deal has been amazing. Every time I have had to call I have reached a CS rep in less than a minute and they have gone out of their way to accommodate me and make amends for all the mishaps and back order delays. They have made it a point to ship each item as it became available rather than wait for the order to be complete which has certainly costs them a great deal in extra shipping charges and they refunded my shipping costs for returning the first case. Not only that, but as a way to thank me for my patients they offered me a great deal on those 300 white chips! They also told me that they are all too familiar with the problem with the oak cases and have already stopped buying from that manufacturer and are switching back to the oak cases with the dowl corner support design (just like the case Hank has). those new cases wont be available for another couple months, but when they come in they even offered to switch cases should I not be satisfied with the case I have now. Considering what a crazy deal I got on the set to begin with, I am truly impressed on the level of customer support they have offered - a rarity it seems in the online retail business. They certainly get from me!