|
2/11 AM update
Well the local store manager was supposed to call around noon on Monday but didn't, so around 4pm I called them. I was told that someone from the service center was going to calling me, but that it might be up to 24 hours because they had to contact the tech first. I told the manager a was "a bit" disappointed, since I was lead to believe that she was going to talk to corporate HQ and some sort of resolution would be reached, rather than her simply getting me a status update (which I didn't need her to do for me). I was promised a phone call from the service department by CoB tuesday, which of course didn't come. To her credit, the store manager did call Tues around 4pm to make sure that the service center had contacted me, which I informed her had not happened. She said she would call them herself right then and get back to me (which has not happened yet)
[sigh]
|