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Anthony:
CSW has an iron clad guarantee. It sounds like either there is a setup problem (how do you have the subs connected) or one of them is defective. I have listened to the 500s extensively and they should kick out some serious bass. Revisit your wiring, your setup parameters in the receiver, and make sure the subs are properly calibrated with test tones (using a Rat Shack meter). If you still feel one of the speakers is unhappy, take it back and get another.
Given the unpleasant sound though, I'd say you should probably swap out the left one.
Good luck.
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