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Michael_V · 01-15-2004, 08:40 AM

Several months ago I purchased a Denon 3800. Within two weeks of its arrival, it started to show intermittent freezes, so at a personal cost of $30, I sent it to the Denon factory in California for service. That was September. It is now mid January.

About two weeks ago, I called Denon to inquire just where exactly my DVD player was. I was curtly told that they had never received it! The person I spoke to was rude and all but hung up on me.

My heart in my stomach, I started my insurance claim paperwork with the post office and called Denon back to ask for a signed letter saying they never received the unit. The next morning, however, someone from the service department left a message on my machine saying they *had* received the player and signed for it months ago but COULDN'T FIND IT!

FANTASTIC! And if I hadn't called and made postal investigation noises, no one would even have LOOKED for my player! INCREDIBLE!

Anyway, despite nearly daily phone calls to them (long distance from Okinawa, no less), I have yet to get any further than their answering machines. Not one call has been returned.

So now I am left wondering how exactly Denon intends to compensate me for the last FOUR months I have been without a DVD player secondary to their gross mishandling of my $1200 player. If they intend to simply return my serviced / potentially still unserviced 3800 to me (if they ever even find it) and call it even, though, they are in for a huge disappointment.

More as I get it.

01-15-2004, 08:40 AM	#1 of 41
Michael_V Member Location: Jacksonville, FL Join Date: Oct 1999 Local Time: 10:20 PM Local Date: 12-04-2008 Posts: 723	Denon LOST my 3800! Several months ago I purchased a Denon 3800. Within two weeks of its arrival, it started to show intermittent freezes, so at a personal cost of $30, I sent it to the Denon factory in California for service. That was September. It is now mid January. About two weeks ago, I called Denon to inquire just where exactly my DVD player was. I was curtly told that they had never received it! The person I spoke to was rude and all but hung up on me. My heart in my stomach, I started my insurance claim paperwork with the post office and called Denon back to ask for a signed letter saying they never received the unit. The next morning, however, someone from the service department left a message on my machine saying they had received the player and signed for it months ago but COULDN'T FIND IT! FANTASTIC! And if I hadn't called and made postal investigation noises, no one would even have LOOKED for my player! INCREDIBLE! Anyway, despite nearly daily phone calls to them (long distance from Okinawa, no less), I have yet to get any further than their answering machines. Not one call has been returned. So now I am left wondering how exactly Denon intends to compensate me for the last FOUR months I have been without a DVD player secondary to their gross mishandling of my $1200 player. If they intend to simply return my serviced / potentially still unserviced 3800 to me (if they ever even find it) and call it even, though, they are in for a huge disappointment. More as I get it.