11-07-2003, 01:06 PM
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#5 of 8 
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Member
Location: South Jersey
Join Date: Jan 2000
Local Time: 05:54 AM
Local Date: 11-23-2008
Posts: 2,507
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Quote:
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Although this is probably an isolated incident, DTS gets a big for quality control from me!!! I really hope no one else has to go through all of the hassle. I suggest opening the disc up while you are still at the store, if you are purchasing from a "brick and mortar" shop. You can never be too careful....
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Out of the 400 or so DVD titles I own, and 75 SACD and DVD-A titles I own, I have run into such a circumstance exactly one time with a disc from Fox (Ice Age). The store gladly exchanged my copy with the missing disc for a new copy with all discs present. The point of this matter is that mistakes do happen along the way, and I did no go into an internet forum complaining that Fox has bad quality control.
Sorry to hear about your "unfortunate" experience but the store is giving you a new disc or refund. DTS would probably send you a new copy as well if you would like to avoid a trip. If you have a problem about driving back to the store, I would suggest shoping closer to home or ordering online. Any in store savings you realized would probably be eaten away in the first place just by driving back and forth to the store. At least you have an excuse to visit the store again and buy more titles. 
J
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